Housekeeping Dispatcher
Housekeeping Dispatcher
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Job Description
Position Description:
Responsible for answering phones and maintaining a log of calls received. Dispatch housekeeping services according to guest and management requests. Resolve guest complaints and answer questions.
Job Functions
- Schedule staff based on occupancy levels including scheduling for PTOs.
- Maintain accurate payroll records (time and attendance) in the Companys timekeeping system.
- Prepare GRA room assignments.
- Maintain a detailed knowledge of hotel services and hours of operation.
- Handle heavy incoming call volume.
- Log calls and delegate guest requests and work order requests to appropriate personnel.
- Accurately document and maintain the lostandfound log.
- Other duties as assigned by management.
Qualifications :
Position Requirements:
Job Specifications
- Prior experience in a similar position preferred.
- Must be detailoriented and highly organized.
- Must be able to sit for extended periods of time.
- Must have good typing skills.
- Must be computer literate and able to operate standard office equipment.
- Must be able to learn and/or effectively use the companys computerized systems (such as email timekeeping and HOTSOS).
- Must have excellent customer service and communication skills.
- Must be able to obtain/maintain any necessary certifications and/or licenses.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
