Fine Jewelry Counter Manager - Full Time

At Belk we have a vision to reimagine the department store. As a Fine Jewelry Counter Manager you will drive store sales and metrics through providing excellent customer service to each customer and through the of customerfacing merchandising standards throughout the store. You will ensure new receipts are merchandised in a way that aligns with our brand appeals to our customer and encourages them to buy. Most importantly you will work closely on a team that cares for our customers in an environment where we thrive by winning together. The Fine Jewelry Counter Manager is responsible for the overall operation and sales performance of the Fine Jewelry department.

Essential Functions:
List 5 10 tasks that make up the essential functions required to perform this job

Job Functions

• Proactively greet and engage customers warmly and with a smile.

• Assist customers in the selection of Fine Jewelry merchandise and offer complimentary items with each customer purchase.

• Drive sales and meet/exceed personal sales goals as well as total department sales plan.

• Meet or exceed solicitation goal for Belk Rewards Credit Card program and other key metric goals.

• Build a loyal customer base and drive sales through customer clienteling.

• Execute successful promotions including trunk shows presell events and other special events.

• Analyze daily/weekly/monthly business and recommend strategies to impact business.

• Role model and demonstrate excellent selling skills and customer service.

• Manage the achievement of sales plan by supporting Fine Jewelry Associate(s) to meet or exceed personal sales and key metric goals where applicable.

• Use training role playing and offer feedback to support growth and development of Fine Jewelry Associate(s) where applicable.

• Handle each customer transaction professionally efficiently and accurately.

• Build a successful repair business and meet personal and department repair revenue and service plan goals.

• Work professionally and pleasantly with coworkers managers and business partners to accomplish defined tasks.

• Complete minor repairs on fine jewelry to include removing watch links and changing watch batteries.

• Oversee daily operations functions including daily counts shipping and receiving merchandise merchandising case lines within the department consistent with company visual standards and accepting customer owned merchandise for repair at the processing center.

• Maintain Fine Jewelry security standards including keeping keys on or about person showing only one piece of merchandise at a time not leaving merchandise unattended and locking all showcases and safes behind you.

• Identify and reduce shrinkage in area.

• Comply with all company policies and procedures.

• Accept additional duties or sharing responsibilities as requested by management.

Education / Experience Requirements:
Please select from below the expected Contribution Level for this role

Position Contribution Level :

Intermediate Level

Minimum Education & Experience:

• No education requirement.

• Experience in retail and fine jewelry preferred.

Knowledge / Skills Requirements:
EX: Proficient in Excel and Access; able to type X words a minute; understanding of retail store operations

Knowledge & Skills

• Strong interpersonal communication skills.

• Ability to use and learn keyboard telephone computer and other businessrelated equipment.

Physical Requirements:
Describe any physical requirements of job. EX: ability to stand for majority of work day; ability to communicate clearly in English; ability to lift up to 50 lbs. above shoulder level etc.

Physical

• Stocking requirements can involve reaching above and below shoulder level and lifting up to 50pound boxes.

• Ability to push / pull 100250 pounds when moving stock carts.

• Hand manipulation to complete watch and fine jewelry repairs

Reporting Relationships:
Enter the Position Title of the supervisor and the Position Title(s) of those supervised (enter Direct Reports if multiple roles / enter N/A if no direct reports)

Supervisor

The Fine Jewelry Counter Manager reports directly to the Sales Team Manager or Store Manager.

Supervises

None

Accessibility Guidelines:
is committed to making the online application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the Americans with Disabilities Act and the Web Content Accessibility Guidelines. If any of the information on the website is not accessible to you due to a disability please contact us via email at Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you either via your email address or a separate mailing address you provide. If you prefer you may contact one of our friendly Shared Services representatives atand we will be happy to assist you with the application process.

We are an Equal Opportunity Employer:
Belk is an equalopportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race color age sex gender identity sexual orientation hair style hair texture religion marital status pregnancy national origin/ancestry citizenship physical/mental disability genetic information military/veteran status or any other basis prohibited by law.

Minimum Education & Experience:

High School Diploma

Strong interpersonal communication skills

Three years customer service/retail management experience

Physical Requirements:

Must complete all required Fine Jewelry Training and pass quizzes with a minimum score of 80

Ability to use keyboard telephone computer and other business related equipment

Knowledge of diamonds: 4 Cs and the ability to discuss diamond product knowledge (features and benefits) during the sales presentation

Physically stand during duration of shift

Be able to bend and stoop as well as lift up to 30 lbs

Hand manipulation to complete watch and fine jewelry repairs

Ability to distinguish between types of gemstones and gold/ sterling silver/ tungsten/ platinum

Must be able to work a flexible schedule including nights and weekends due to the needs of the Fine Jewelry Department