Multi-property Operations Manager FMX
Multi-property Operations Manager FMX
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Job Description
The operations manager will oversee the daily operations of both Novotel Brussels City Centre 217 rooms about 70 employees) and ibis Brussels City Centre 236 rooms about 50 employees).
He/she ensures the smooth of daily functions coordinating between departments to deliver a consistent guest experience. In contrast the general manager takes a broader leadership role overseeing longterm business strategy revenue growth and highlevel financial decisions.
The operations manager implements the GMs vision on a practical level. By optimising workflows handling staffing challenges and managing costs they ensure the hotel runs efficiently while keeping guest satisfaction high.
Key Responsibilities:
- Guest Experience: Ensure guests receive exceptional service from checkin to checkout. Implement improvements in service quality to enhance occupancy rates and encourage repeat bookings.
- Staff Supervision (about 120 employees): Oversee key departments including the front desk housekeeping F&B and maintenance. Ensure employees are trained motivated and working efficiently.
- Budget Management: Manage budgets effectively balancing cost control with maintaining highquality services. Ensure every dollar spent contributes to profitability.
- Technology Integration: Leverage automated booking systems AIdriven customer service and data analytics tools to improve operational efficiency and guest satisfaction.
- Compliance & Safety: Ensure the hotel meets industry regulations health and safety standards and environmental guidelines. Focus on sustainability and energy efficiency to meet modern consumer expectations.
- Adaptation to Industry Trends: Continuously optimize internal processes and leverage datadriven insights to remain competitive in the hospitality industry.
Qualifications :
Required Skills:
- Leadership & Team Management: Oversee staff across various departments maintain morale and ensure efficiency in daily operations. Foster a positive work culture to enhance guest service and reduce employee turnover.
- Financial Acumen: Manage budgets control costs and monitor revenue streams to maintain profitability. Make datadriven decisions to optimize expenses.
- Guest Experience & Service Excellence: Ensure a seamless guest journey from checkin to checkout. Maintain high service standards handle complaints and respond to guest feedback.
- ProblemSolving & Crisis Management: Address overbookings staffing shortages and other disruptions with effective solutions.
- Technology & Data Proficiency: Utilize hotel management software analytics tools and automation to streamline processes and enhance the guest experience ITsavvy to be able to assist staff with minor technical issues.
- Regulatory & Compliance Knowledge: Understand health and safety laws labor regulations and environmental guidelines to keep the hotel compliant and avoid legal risks.
Qualifications:
- Fluent (spoken and written) in the following languages: EN FR NL
- Proven experience (minimum 2 years in an HOD role) in hotel operations management experience as a front office manager is a plus
- Strong leadership and team management skills
- Knowledge of financial management and budgeting
- Proficiency in hotel management software (OperaCloud) and data analytics tools
- ITsavvy
- Knowledge of industry regulations and compliance standards
Additional Information :
Offer and advantages:
- Marketcompetitive salary
- Performance bonus based on achieved objectives
- 13th month salary
- 100 coverage of public transport
- Meal vouchers 8/worked day
- Benefits and reduced rates in Accor hotels and partners
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
