General Manager FMNB

We are looking for our General Manager for our JO&JOE in Rome in the heart of the city halfway between the train station and the Trevi Fountain.
Come and write a page in the history of JO&JOE by being part of the team!

Why you

None of these missions will scare you: 

Mission 1: To build a sustainable and innovative business

• Promote JO&JOE brand offers and crosssell opportunities.
• Implement local marketing strategies and dynamic pricing to boost growth.
• Ensure compliance with JO&JOE processes by thirdparty partners.

Mission 2: Lead and develop the team

• Lead motivate and manage the team for high performance and attendance.
• Identify training needs and oversee team development.
• Handle recruitment performance and staffrelated matters effectively.
• Take responsibility for your own development by completing inhouse trainings and communicating learning needs with your DOP.

Mission 3: Achieve targets and increase profits

• Optimise P&L performance and identify improvement opportunities.
• Drive sales across services while ensuring a great customer experience including quality of food and drink service and availability.
• Oversee reservations and cancellation policies to maximise occupancy.

Mission 4: Maintain controls and meet standards

• Manage unit operations finance and stock control.
• Ensure safety audits and compliance with company policies.
• Forecast sales and wages while planning effective staff rotas (daily/weekly/monthly).

Mission 5: Deliver an exceptional customer experience

• Deliver exceptional customer service and experience.
• Continuously improve product offerings for maximum satisfaction.

Mission 6: F&B Management

• Maintain and develop our F&B offering as unmissable.
• Follow and manage the performance and F&B budget with your F&B Manager.
• Nurture the request of private events inside the JO&JOE.

Mission 7: Analyse and make decisions

• Be autonomous make informed decisions and escalate issues when necessary.
• Resolve problems efficiently while adhering to guidelines.

Mission 8: Manage performance

• Monitor and improve team performance
• Ensure objectives are met and plan actions to achieve targets.
• Make work fun.

Mission 9: Develop your potential and others

• Invest in personal development and encourage team growth.
• Provide coaching feedback and motivation to team members.

Qualifications :

Because youve got it in you:

Personal integrity

• Be honest and reliable.
• Be trustworthy and respectful.
• Take pride in personal appearance.
• Demonstrate excellent time management and diligence.
• Demonstrate professionalism at all times.

Teamwork

• Always be a team player.
• Establish and maintain good relationships with all team members.
• Work with the team to ensure the unit is the best it can be.
• Willing to take on tasks to balance the teams workload.
• Be able to communicate well with people at all levels.

Customer focus

• To be friendly smiling sociable and welcoming with our customers in order to create a pleasant atmosphere.
• Remain calm patient and polite when receiving customer feedback.
• Be helpful and go out of your way to help our customers.

Leadership

• Be confident and motivated.
• Demonstrate a strong commitment to the company.
• Welcoming and embracing change with a positive attitude.
• Ability to work unsupervised in a busy environment.
• Ability to prioritise tasks.

You must :

• Have all the necessary documents to be legally employable in Italy.
• Be able to converse fluently in Italian and English.
• Have previous management experience (including administration financial and HR topis) in hospitality environment.
• Provide references attesting to your leadership qualities and past performance.

Additional Information :

Were sure you know the song

First verse: Well schedule an initial phone call with our Recruitment team if your application fits our beat.

Chorus: After a successful phone interview your future boss and the JO&JOE Recruitment & Training Director give you an appointment! Be strong!

Last verse: Naturally youll hear back from us whether its or .

Remote Work :

No

Employment Type :

Fulltime