Process Associate German Language C2 Proficiency - Chennai
Process Associate German Language C2 Proficiency - Chennai
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Salary Not Disclosed
1 Vacancy
Job Description
Roles & Responsibilities :
- Join a team that provides Level 1 and 2 Helpdesk support (Voice/NonVoice) for BOSCH and its global customers.
- The individual must possess basic skills / abilities to perform the essential functions.
- Responsibilities: Provide Level 1 and Level 2 support for tools/applications and coordinate with stakeholders until closure
- Obtain and evaluate all relevant data to handle complaints and enquiries
- Monitor and Dispatch incidents/tickets to the right technical solution group
- Efficiently resolve complaints to completion and achieve customer satisfaction
- Complete call notes and reports as necessary and update them in the CRM
- Report creation using MS office tools
- Record details of comments enquiries complaints and actions taken
- Manage administration communication and coordination with internal departments
- Flexible and willing to work in shifts 24/7 helpdesk environment
- Qualifications 1 Year 2 years of recent work experience in handling tickets and supporting any tools/applications
- Exposure and understanding of ITIL concepts
- Good working knowledge of MS Office tools
- MS Excel Advanced
- MS PowerPoint Advanced
- English & German: Excellent verbal and written communication skill
Qualifications :
Educational qualification:
- Any graduation Degree
Experience :
- 12 years
Mandatory/requires Skills :
- English & German: Excellent verbal and written communication skill
Preferred Skills :
Additional Information :
- Work Location would be Guindy Chennai
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
