Senior Service Manager-Greater TampaBrandonRiverview Area
Senior Service Manager-Greater TampaBrandonRiverview Area
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1 Vacancy
Job Description
Intro
At Cortland you map the story of your success. We dont adhere to the status quo we love outside industry perspective and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily our high performance continues to drive exponential growth and we invite you to join us on our journey towards real estate tools and guidance to sharpen your skills you can forge your own career path love what you do and let it show.
Job Overview
The Senior Service Manager is responsible for maintaining the physical integrity of the community leading the maintenance team and partnering with the Community Manager to maximize renewal and leasing opportunities. The Service Manager will ensure that all duties are carried out with safety first and while adhering to maintenance policies and procedures
Roles You Will Play
The Overseer
- Schedule delegate and perform minor and routine maintenance on all appropriate equipment on a regular basis
- Oversee and inspect the work performed by two or more fulltime Service Technicians; administer disciplinary actions and/or development plans as necessary
- Assist Service Technicians in identifying diagnosing repairing and resolving issues related electrical plumbing A/C and heating systems appliances stairs railings gas fixtures carpet tiles flooring etc.
The Educator
- Hire terminate train manage and lead all maintenance staff to achieve the operational and financial goals of your assigned community; oversee the preemployment interview process new associate onboarding formal and informal performance management processes and development and succession planning
- Conduct all business in accordance with company policies and procedures and all state and federal laws (such as ADA Fair Housing OSHA HAZCOM Program Lead Based Paint etc.
- Implement and manage the system for handling resident service requests completing all requests within 24 hours when possible; schedule the oncall rotation for the staff and assist with oncall service as necessary
- Keep all safety material current and readily accessible including MSDS sheets HAZCOM recordkeeping Lead Based Paint Mold & Mildew Pool log Refrigerant log EPA regulations and OSHA requirements; stay aware of the condition of physical property throughout the community and immediately correct unsafe conditions
The Team Player
- Maintain accurate records of preventive maintenance service requests and make ready status of all vacant apartments; maintain expenditures in line with the budget unless prior approval from the Community Manager and Area Operations Manager has been obtained
- Conduct all business and identify all utility meter cutoffs apartment and fixture cutoffs and sewer cleanouts; prepare maps indicating the same
- Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations
- Assist in keeping the grounds neat and free of litter using rakes sweeps and shovels as circumstances warrant.
The Impact You Can Make
- Residents feel completely confident that all community maintenance issues will be repaired quickly and effectively.
- Service requests are at an alltime low thanks to all your preventive maintenance and quick repairs.
- Renewals have skyrocketed because life at your community is so worryfree residents feel like theyre on one giant staycation.
Building Blocks of Success
56 years of experience in carpentry plumbing and/or electrical repair; experience in the multifamily industry preferred
High school diploma or equivalent; technical degree or some college preferred
Ability to plan and multitask in a fastpaced environment while acting as a mentor and leader for other Service Technicians
Current valid Class E drivers license
Current EPA CPO and HVAC certifications
Knowledgeable of pertinent laws including EPA and OSHA regulations
Ability to interact with customers professionally and enthusiastically
Capacity to read interpret and apply written instructions for repair and maintenance of equipment
Ability to work day weekend and evening hours as required
Outro
At Cortland we create reimagine and manage apartment communities for residents nationwide. Headquartered in Atlanta GA we have communities and regional offices all over the country as well as overseas. From product design and procurement to general contracting and property management we do it all to make sure our communities are the perfect setting for living life to its fullest.
Our success is fueled by our belief in a better life where hospitality is always a given each detail is worth a second thought and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people possibilities that translate into superior living spaces and experiences designed to inspire our residents associates and investors to live a better life focused on what matters most to them.
Cortland is an equal opportunity employer and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race color religion gender sexual orientation gender identity or expression national origin age disability protected veteran status genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website please email or call 404.965.3988. Cortland is a drugfree workplace. Cortland participates in everify to verify the employment status of all persons hired to work in the United States.
Required Experience:
Manager
Employment Type
Full-Time
