Specialist Key Accounts Operations
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Job Description
Job Description
We are seeking a Specialist Vendor Operations Key Accounts to join our dynamic team and contribute to our expanding endeavors. He/she will be accountable for the daytoday activities and supporting the local Operations Manager & Key Account Managers in the of priorities and tasks for key accounts. Main point of contact for vendors ensuring any changes issues or requests are completed and tracked If you possess leadership qualities and are seeking a fresh challenge an opportunity awaits you within our international workplace.
Whats On Your Plate
Own key account onboarding processes including scanning inventory for catalogue creation & ensuring 100 accuracy and completion of assortment information setting up branches across platforms & setting up opening hours
Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalogue price changes etc)
Actioning vendor changes i.e. opening hours contact numbers assortment
Responsible for updating vendors assortment catalogue and integrations process for assortment inventory management & price updates
Regularly reviewing vendors assortment looking at orders generated & top outofstock worst offenders; sharing reports with the local ops manager
Generating performance reports supported with detailed data analysis to drive the right focus on key improvement areas
Regularly visiting vendors to build strong ontheground relationships and leverage these to drive improvements understand key pain points and best practices
Provide operational oversight on vendors performance
Daily review of performance & monitoring of inventory/price updates identifying any issues and resolving to ensure correct availability & prices
Responsible for ensuring vendors have the right training tools (devices etc) and processes in place ensuring local tracking implementation and vendors compliance
Vendors point of contact for any technical or process issues creating incident tickets / providing guidance/solutions immediately
Collaborate with other VCs within the market and across the region for best practices and lessons learned
Consistently able to priorities by focusing on highimpact/critical tasks and multitask
Ability to react to local market issues with appropriate solutions and escalate to local Ops Manager where necessary
Communicating key trends opportunities and issues effectively to local operations managers and key account managers
What Did We Order
Strong vendor operational knowledge
Ability to document processes and guidelines
Ability to work with data and highlight key insights
Ability to solve minor issues efficiently understand which issues require escalation and propose documents/changes to mitigate
Ability to build relationships motivate peers and manage upwards
3 years experience in an operational role
Understands grocery operations
Ability to build relationships motivate peers and manage upwards
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
