Deputy Head of Digital
Deputy Head of Digital
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Organisation: London Borough of Waltham Forest
Salary: PO
Contract Type: Fulltime Temporary(12month fixed term contract)
Working hours per week: 36
Application Deadline: 11/05/2025
Proposed Interview Date(s): TBC
Reference:1717
About Us:
Bursting with culture energy and opportunity the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents we have developed new and innovative ways to build our communities. Our Council is relentlessly residentfocused insightled digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of Londons Good Work Standardemployers. This accreditation is a proof of our commitment to creating a healthy fair and inclusive workplace. This includes fair pay and conditions workplace wellbeing skills and progression and diversity and recruitment.
The Councils preference is for online application. However if you have a disability and are unable to complete an online application please email so we can arrange an alternative application method.
About the role:
Our Digital Team is at the forefront of change and asDeputy Head of Digital you will join the collaborative management team of the Digital & Technology department directing us away from traditional processes to more modern ways of working while putting customers at the heart of everything we do.
We are looking for an experienced and innovative Deputy Head of Digital to manage the delivery of Digital projects and digital service improvements via the management of the digital and web development team. You will set up the agile environment that the team needs to build and iterate a customer focused service removing obstacles or blockers to progress and helping the digital team become better at autonomously organising their own work. Youll be adept at delivering multiple complex digital projects breaking down barriers for your team looking forward planning at a higher level and getting into the detail to make things happen when needed.
Youll provide leadership and set standards for your team of CRM digital developers service designers and business analysts. You will be committed to ensuring that at all times required outcomes (business change service improvements and council savings) are met to untimely improve the life chances of our residents.
You will support and work closely with the Head of Digital to ensure the Digital team delivers quality customer focused and innovative Digital solutions.
Key Responsibilities:
- Lead and manage the Digital team CRM digital developers Web team service designers and business analysts
- Support the delivery of future and current programmes
- Leading the digital team in agile digital delivery principles as well as working across the council to inspire and communicate the overall digital vision and provide a positive impact in the digital space for the Council
- Lead and manage the councils development and implementation of customer digital technologies including website intranet digital solutions and CRM
- Ensure the provision of high quality easy access to Waltham Forest services which adhere to relevant accessibility usability and branding standards
- Oversee all digital content through both reactive and proactive channels owning the sign off of any change impacting customer systems
- Act as the design authority and owner for the implementation development and management of the councils digital products
Qualifications and Requirements:
- Demonstrated experience in agile project delivery having set up and run projects previously as Scrum Master with agile teams.
- Expert in agile delivery processes and frameworks including Scrum Kanban and DevOps with a strong digital delivery background.
- Strong experience in managing and delivering digital transformation programmes across multiple service areas within local government
- Experience of CRM procurements implementation and migration
- An excellent understanding of the fundamentals of software development processes and procedures incremental delivery and the value of using data and metrics to inform decisions.
- Proficient in using agile project management software in particular JIRA.
- Knowledge and experience of widely used agile techniques such as user stories TDD continuous integration and automated testing.
- Ability to coach others effectively in agile techniques and experience of improving agile teams through coaching and mentoring.
- Proven at making a positive impact at departmental level with the ability to build manage and maintain excellent crossteam collaboration to ensure success of a project and/or sprint.
- Strong influencing conflict resolution and negotiation skills.
- A passion for agile methodology and tools keeping up to date with latest and emerging industry trends and technology.
- Experienced in planning directing and coordinating a mixed and varied workload of conflicting priorities responding effectively to the needs of all customers.
- Proven experience in the management of developers ensuring an appreciation for the skills they have creating trust to deliver their best work and give honest and useful feedback
- Proven experience in a leadership role with strong interpersonal skills influencing and people engagement skills. An exceptional communicator able to operate and empathise with stakeholders and business groups influencing and gaining commitment to objectives.
- Experienced people manager. Actively build and maintain morale levels within the team through open communication and activities that foster a sense of team unity and a focus on the achievement of results. Ensure the Digital Development team are high performing and following agile methodologies continuously striving to improve digital customer experience.
- Excellent planning/organisational skills with a strong focus on the delivery of the objective.
- Ability to deliver under pressure and provide responses to leadership in short timeframes.
- High level of organisational and strategic input and awareness.
- Proactive and resultsoriented creative and innovative in finding solutions to problems.
- Excellent command of the English language both written and spoken.
- Educated to degree standard or equivalent
- Agile Certified and highly experienced of working in an agile environment.
- Project management qualification.
- Evidence of continuous professional development.
Terms and conditions:
The below terms and conditions apply to this role:
- Satisfactory employment references and CIFAS identity checks;
- Satisfactory declaration of interest;
- As a public authority we must ensure that members of staff in publicfacing roles are able to speak fluent English. This means that they must have a command of spoken English with confidence and accuracy sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications regional or international accents dialects speech impediments or the tone of conversations. It does not require staff to speak only in English.
How to Apply:
Interested candidates are invited to submit their applications online by pressing the Apply button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.
Equal Opportunity Employer:
Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area it works hard to respond to the changing needs of its population. We use our statutory duties on race gender and disability equality and best practice in respect of age faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: Promoting equality of opportunity Opposing all forms of discrimination intolerance and disadvantage Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. Providing fair appropriate accessible and excellent Services to all. Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities the council is operating an anonymous shortlisting process which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby for jobs graded up to and including scale SO2 internal candidates are considered first. This includes those candidates who selfidentify as having a disability for the purposes of the Disability Confident scheme. For more information please refer to our recruitment and selection policy.
We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below or feel free to discuss this during your interview.
For more information on the benefits of working for the Council please visit Information:
If you have any questions about this vacancy or the application process please contact Ashley Heslop Digital Portfolio Coordinator at
If you have any technical issues when trying to apply for this post please contact our Recruitment Team via email at .
Click here for further information on the Human Resources recruitment privacy notice.
Required Experience:
Director
Employment Type
Full-Time
