Guest Service Agent - Hilton New York Times Square
Guest Service Agent - Hilton New York Times Square
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 30 - 40
1 Vacancy
Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values.
Specifically we look for demonstration of these Values:
Hospitality Were passionate about delivering exceptional guest experiences.
Integrity We do the right thing all the time.
Leadership Were leaders in our industry and in our communities.
Teamwork Were team players in everything we do.
Ownership Were the owners of our actions and decisions.
Now We operate with a sense of urgency and discipline.
In addition we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for this Hilton Worldwide Brand
One of the most recognized names in the industry Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forwardthinking hospitality leader by offering bestinclass products services and amenities to ensure that every guest feels cared for valued and respected. From inaugural balls and international award galas to business events and personal moments Hilton is where the world makes history closes the deal toasts special occasions and gets away from it all.
Hilton Hotels & Resorts is one of Hilton Worldwides ten marketleading brands. For more information visit .
If you understand the importance of upholding a brands reputation and what it takes to provide a globally recognized hospitality experience you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
EOE/AA/Disabled/Veterans
The Hilton New York Times Square is looking for a Guest Service Agent to join our team.
Located at the heart of Times Square this upscale hotel soars 44 stories above Manhattan offers 478 rooms and features a newly renovated food and beverage outlets offering a breathtaking view of Times Square.
The ideal candidate will have 2 or more years of Guest Service or Front Office experience full availability including overnights weekends and holidays and OnQ experience.
Shift Pattern: Full availability needed including overnights weekends and holidays
Pay Range: $30.23 $40.31 / hour
What are the benefits of working for Hilton
Hilton is recognized as the best hospitality workplace in the world and the #2 Worlds Best Workplace by Great Place To Work US and Fortune!
We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- BestinClass Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
- Debtfree education:Access to a wide variety of educational credentials (ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing
As aGuest Service Agent you would be responsible for checking in and checking out guests.
Specifically you would be responsible for performing the following tasks to the highest standards:
- AssistFront Office leadership with the checking in and checking out of guests.
- Respond to guest inquiries and in a timely friendly and efficient manner.
- Provide driving and/or walking directions to guests to local destinations.
- Ensure a high level of product knowledge of the hotel including but not limited to directions hours of outlet operation hotel services hotel events and local and community events and attractions.
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
- Provide or obtain accurate information for guests.
#LILG1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
