Senior Ruby Software Engineer San Francisco CA
Senior Ruby Software Engineer San Francisco CA
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$ 145000 - 217000
1 Vacancy
Job Description
Job Description
Senior Software Engineer Email Engineering
Job Summary
The Zendesk Email Processing team is hiring a Senior Software Engineer with extensive experience in developing and maintaining largescale SaaS platforms. This is a hybrid role and candidates must be based in San Francisco CA; Madison WI; or Austin TX.
As a key part of Zendesks flagship Support product our team focuses on the email channelthe most widely used communication method by our customers. Handling millions of emails daily we ensure fast reliable email processing and notification delivery that our customers depend on. This role is ideal for someone with strong technical expertise excellent problemsolving abilities and a passion for working on highvolume complex systems.
What youll be doing
Take ownership of designing developing testing and deploying highquality efficient software solutions independently.
Enhance code quality for yourself and your teammates through peer reviews pair programming and active knowledge sharing.
Monitor email processing systems to detect issues early troubleshoot problems and resolve production incidents.
Enhance email system reliability by optimizing code enhancing monitoring ensuring security compliance and improving change management processes.
Collaborate closely with customer advocates to identify and fix bugs affecting customers and end users.
Develop and maintain clear comprehensive documentation for the team and across Zendesk.
Provide accurate work estimates and prioritize tasks by balancing tradeoffs and working with stakeholders.
Uphold engineering best practices throughout the design development and maintenance of our systems.
What you bring to the role
Required:
Over 5 years of experience designing developing testing and delivering stable reliable software solutions in production environments.
Strong background in building largescale backend systems using Ruby with a focus on writing clean efficient and maintainable code that meets high availability and performance standards.
Proficient in observability tools preferably DataDog to monitor and improve system health.
Handson experience with cloud infrastructure technologies particularly AWS including infrastructure as code and Kubernetes.
Familiarity with frontend technologies such as React/Redux and CSS frameworks is a plus.
Preferred:
Experience working with relational databases keyvalue data stores and messaging or queueing systems such as Kafka and SQS.
Knowledge of email protocols and standardsincluding common issuesand familiarity with technologies like SPF DKIM and DMARC.
Tech Stack
Our codebase is primarily written in Ruby and Golang.
We deploy and manage our services using a combination of Kubernetes and EC2 instances all hosted on AWS.
Our services leverage various AWS technologies including ElastiCache/Redis MySQL (Aurora) SQS Kafka and more.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Required Experience:
Senior IC
Employment Type
Full-Time
