Field Services Engineer - BirminghamSandwell area

About Us

Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this.

We recently migrated all of our customers onto our very own proprietary platform so its an exciting time to join us. With the help of our new platform were able to pioneer new products and drive more advanced creative technologies. The result Unrivalled experiences for millions of customers worldwide.

Betfreds Technology department is driven by innovation and youll be at the heart of unlocking our new platforms potential. So if you want to help shape the future of betting and gaming then its to time to join us.

Job Purpose

To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient to the Betfred UK Retail Estate. The successful candidate will be required to support maintain repair and refurbish IT Equipment within our Retail High Street Licensed Betting Offices.

Job Duties

• Installation maintenance and repair of network infrastructure audio/visual installation CCTV Self Service Terminals IT equipment and associated peripherals.

• Report to engineering management and liaise with Retail Service Desk and Retail Support daily.

• Full compliance with Health and Safety legislation.

• Arrive on duty when required ensuring all issued and required equipment is available liaising with workshop and logistics.

• Maintain support and deliver any betting technical hardware or equipment in a timely manner to minimise downtime.

• Ensure the required standards of technical support are maintained during business hours and during key events throughout the sporting calendar.

• Complete installation reports and sign off Retail Incidents.

• Install and decommission stock using Stock Audit systems

• Security and safe storage of equipment when not in use.

• Produce daily timesheet reports

• Proactively communicate with other departments both internally and externally when required.

• Be responsible for the daily checks of company vehicle maintaining cleanliness both inside and out.

• Adhere to all company policies and procedures.

• Always work safely escalating any issues to Senior Management.

• Undertake any reasonable task as designated by a senior line manager.

Knowledge Skills and Experience

Essential

• Excellent interpersonal and written communication skills.

• Full driving licence

• Prepared to drive medium to long distances

• Appropriate level of computer literacy. problemsolving technical and network skills.

• Appropriate level of Audio/Visual Installation and RF distribution

• Ability to follow and carry out instructions

• Able to remain calm under pressure.

• Proactive approach to work.

• Friendly approachable attitude towards team and others

• Ability to meet tight deadlines.

• Ongoing commitment to personal development.

• Able to selfmotivate work alone and as part of a team when required

• Resourceful

• Flexible approach to working hours as required by the business to work weekends Bank Holidays early morning and evenings.

• Able to spend shortmedium periods away from home when required.

What is in it for me

• Starting salary of 31924.27 per annum

Be Rewarded:

• Earn Extra Rewards: Unlock bonuses and incentives to enhance your income.

• Secure Your Future: Build a nest egg with monthly pension contribution helping you prepare for the future.

• Family Support: Access enhanced Maternity & Paternity Pay to help you prepare for new additions to your family.

• Refer and Earn: Cashin on our Refer a Friend programme were always looking for exceptional individuals like you!

• Peace of Mind: Benefit from a death in service benefit though we hope youll never need it.

• Save Smart: Enjoy discounts and cashback offers from a diverse range of highstreet and online retailers saving on everyday essentials and indulgences.

Get Recognised:

• Celebrate Longevity: Join our longservice recognition programme honouring the dedication of our loyal team members throughout their careers.

• Peer and Manager Acknowledgment: Recognise and be recognised for your achievements earning points redeemable with over 700 global retailers.

• Lifes Milestones: Receive a gift to celebrate the birth of a baby adoptions and weddings along with an extra day off for your wedding day.

Feel Valued:

• Always Accessible Healthcare: Benefit from a 24/7 virtual GP service for you and your family ensuring prompt health answers that fit your schedule.

• Prioritise Mental Wellbeing: Utilise an independent service to identify and receive mental health support including facetoface counselling and selfhelp resources.

• Financial Wellbeing: Optimise your budget with our financial wellbeing package offering realtime earnings tracking and early access to earned pay to help support you with unexpected bills.

• Savings Made Easy: Set up salarybased savings and earn a 5 boost through our savings scheme.

• Personalised Financial Guidance: Access oneonone support from an independent Financial Coach.

• Comprehensive Assistance: Confidentially address life challenges through our Employee Assistance Programme covering childcare family matters relationships addiction legal issues financial concerns and more.

• Holistic Wellbeing Tools: Explore a wide range of resources for physical mental nutritional and financial wellbeing through our Wellbeing App.

• Eye Care Benefits: Enjoy complimentary eye tests and contributions towards single lens prescriptions for VDU users.