Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Element has an opportunity for an Application Sales Engineer. In this role you will be responsible for conversion of more complex requests for quotes (RFQs) to high quality bids and quotations. You will establish and maintain a strong relationship with clients throughout the sales cycle.
This is a great opportunity to grow your career in the Testing Inspection & Certification (TIC) industry!
Responsibilities
- Prepare quotes by studying drawings plans and related customer documents consulting with Program Managers technical experts and other technical staff within Element
- Ability to navigate technical conversations with the end goal of qualifying a potential lead
- Calculate or establish pricing leadtime from standard price lists local costing models as well as from operational input
- Followup on quotations for the assigned customer base and or quotations produced providing clarification and modifications when required
- Actively utilize CRM to record activities ensuring contact & opportunity details are accurate new information is added and sales activities logged
- Identify current and future customer service requirements by establishing personal rapport with potential and actual customers acting as a liaison between the customers and Element
Skills / Qualifications
- Testing material science or product qualification experience a plus
- Experience in interpreting testing procedures and requirements
- Proficiency in Microsoft Applications (Dynamics Word Excel)
- Welldeveloped oral and written communication skills to meet a variety of communication needs
- Ability to connect with clients determine their requirements; helps develops proposals including cost estimates work plans and terms and conditions
NOTE: This position requires access to exportcontrolled commodities technical data technology software and services. U.S. citizenship U.S. legal permanent resident status protected person status under 8 U.S.C. 1324b(a)3 or U.S. Government export authorization is required. Any offer of employment is contingent upon the employer obtaining the necessary export authorization including if required an export license from the U.S. Department of Commerces Bureau of Industry and Security the U.S. Department of States Directorate of Defense Trade Controls or other applicable government agency.
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Diversity Statement
At Element we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age disability ethnic origin gender marital status race religion responsibility of dependents sexual orientation or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
Required Experience:
Unclear Seniority
Employment Type
Unclear
