Retail account manager Q2-25
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Job Description
NOK Human Capital is hiring an Associate Retail Account Manager for one of the biggest multinational Ecommerce companies.
Located in New Cairo.
Key job responsibilities
The Associate Retail Account Manager will be primarily responsible for:
1 Applying fixes to solve buyability defects and ensuring vendors listed items are live on the website.
2 Identifying prospecting and reaching out to new vendors analyze their potential for the company. You will lead first steps by coldcalling potential partners or attending commercial events and trade fairs and confidently explaining advantages and benefits of partnering with the company.
3 Efficiently managing the business transactions with existing tier 2 and 3 vendors managing vendors at scale across multiple Middle East countries (Egypt Kingdom of Saudi Arabia UAE) with help of tools and automation.
4 Improving business terms and driving business growth for vendors at scale.
5 Working closely with crosscategory teams and drive operational improvements in vendormanagement processes.
6 Owning vendor communication (calls/emails) to drive vendor selfsufficiency in longterm. The candidate should have experience in analyzing opportunities for systematic improvements in business management functions and building strong processes and SOPs to drive processimprovements.
7 Sourcing promotional opportunities (deals sponsored Ads etc. and other business inputs with vendors. They target catalogue completeness and increasing the number of products sold by vendors.
8 Ensuring high availability of products through effective communication and problemsolving.
Basic qualifications
Bachelors degree in business management or a related field (preferred). Previous experience in account management retail operations or a similar role. Strong understanding of ecommerce and retail industry dynamics. Proficiency in using software tools and navigating account management platforms. Excellent communication skills in English and Arabic both written and verbal. Ability to handle multiple tasks simultaneously and prioritize effectively. Customerobsessed mindset with a passion for delivering exceptional customer experiences. Proven problemsolving and analytical skills. Selfmotivated with a continuous improvement mindset.
Preferred qualifications
Previous experience in RBS MLH or with agencies supporting the companys business is a plus.
Employment Type
Full Time
