drjobs Customer Care Representative

Customer Care Representative

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1 Vacancy
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Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Position Type: Junior Individual Contributor

Employment Type: FullTime

Work Setup: Onsite (Nightshift)

Location: Sta. Mesa or Cubao Quezon City / Marikina City

Industry: BPO

About the Job:
Are you passionate about delivering exceptional customer service and resolving customer concerns Join our clients team as a Customer Care Representative where youll assist customers with their inquiries ensure accurate documentation and introduce them to the latest offerings. Curious to learn more Apply now!

Company Profile:

Our client specializes in providing outsourced customer experience and support services including handling customer care technical support sales and retention tasks for various clients across different industries.


Required Qualifications:

  • At least High school diploma or equivalent (for the old curriculum) or Senior High School diploma or equivalent (for the new curriculum).
  • Strong computer navigational skills.
  • Good oral and written communication skills.
  • Exceptional listening and comprehension abilities.
  • Professional and courteous demeanor.
  • Customeroriented approach.


Preferred Qualifications:

  • Previous customer service experience is a plus.


Scope & Responsibilities:

  • Assist customers with issues and concerns related to their use of the product and/or service.
  • Document callrelated information for auditing and reporting purposes.
  • Maintain and update customer information as needed.
  • Upsell existing customers on new or enhanced services.

Join our client team and unlock a range of enticing benefits including:

  • Health dental and vision coverage/HSA
  • Paid Time Off (PTO)
  • Paid holidays and sick leave
  • Leadership development programs
  • Paid training and tuition reimbursement
  • Employee Assistance Program (EAP)

About Likha Careers:

Likha is a traditional Tagalog (Filipino) word that means to create or creation. At its core Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness pride and financial security are achieved. We do this through thoughtful peoplecentric career services.

Lets create your career together!

Employment Type

Full Time

Company Industry

About Company

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