Network Support Engineer
Network Support Engineer
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Job Description
Join my client a global telecommunications provider as part of the Network Support team. Youll utilize your expertise to provide exceptional technical assistance ensuring seamless operations and empowering our clients around the clock.
As a Network Support Engineer youll be primarily responsible for identifying and resolving system and network faults and outages ensuring a smooth experience for customers around the clock. This is a shift opportunity so you can flex your working hours around your personal life.
Key Responsibilities:
- Youll work as a team to perform roundtheclock front line duties investigating network and customer circuit alarms providing support for maintenance and fault diagnostics.
- Youll conduct network fault finding tests ensuring service assurance and restoration for cable system networks.
- When they arise youll help resolve network problems maintaining records of remedy actions and carry out routine jobs as per procedures
- To ensure system readiness youll conduct circuit acceptance tests and complying with the firms information security and privacy policies.
Requirements:
- High diploma or degree in Electronic/Information Technology Engineering or a higher certificate in Electronic/Electrical Engineering
- Candidates with 5 subjects pass in HKCEE or 5 subjects pass in HKDSE including English with experience in IT desk support are welcome to apply
- Fresh graduates whove graduated in IT/electrical engineering are welcome to apply.
- 1 years experience in IT customer services.
- Good knowledge of Datacom equipment and telecom services is required.
- Proficiency in Putonghua is advantageous.
The benefits:
- Decent annual leave private medical coverage and pension
- Shift duty options to flex to your personal life
- Part of a team of young likeminded individuals
- Generous annual leave
- Private medical coverage
- Pension contribution
Employment Type
Full Time
