Office Support Specialist II 2025-01194
Office Support Specialist II 2025-01194
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Job Description
Description and Functions
Open Until FilledGENERAL DESCRIPTION:A busy office is looking for clerical support. This position is the first point of contact for the public on the Administration floor of DEQ in Cheyenne. The responsibilities of this position include greeting visitors in a kind and friendly manner and directing them appropriately as well as answering phone calls and directing callers to the correct personnel who can best address their questions. The position maintains the supply room ensuring it is clean and wellstocked schedules maintenance for copiers and replaces toner for copiers in each division in the building as needed. Further responsibilities include processing incoming mail and distributing it to the correct divisions as well as assisting employees with mailing packages or certified letters with the various mail services such as USPS UPS and FedEx.
Special projects the position oversees are wellness logs bankruptcy notices and some Water Quality public notice mailings and some Water Quality invoices and payments. The position reports to the Management Services Administrator under limited supervision and is a member of the Administration Division at the Department of Environmental Quality. This position provides a variety of clerical support to the Administration and Water Quality divisions but can assist other divisions when additional support is needed.
Human Resource Contact: DEQ HR
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level.
- Main point of contact for the Department answer screen and forward any incoming phone calls while providing basic information when needed.
- Thefirst point of contact for the public.
- Performs administrative and support duties.
- Manages the daytoday operation of assigned programs projects or functions between a variety of sources as well as the office maintenance and inventory; may provide support to a district office.
- Helps with planning coordinating and facilitating meetings.
- Creates and edits reports and documents for management.
- Manages schedules and timelines for managers.
- Management and oversight of office equipment and supplies.
- Responsible for processing maintenance and quality control of records and documents.
Qualifications
PREFERENCES:
Preference will be given to applicants with a minimum education of a High School diploma along with 4 years of progressive work experience in office records and communications.
KNOWLEDGE:
- Knowledge of customer service in person and on the phone.
- Knowledge of records processing and maintenance procedures and systems.
- Knowledge of the preparation of complicated documents. (copying folding packaging and mailing)
- Knowledge and understanding of the agency and each respective division/program.
- Knowledge of office organization methods and standards.
- Knowledge of Microsoft computer applications such as MS Word Excel and PowerPoint.
- Knowledge of Google Mail and Chrome browser. Ability to set up and maintain group email lists.
- Strong skills in editing grammar attention to detail and organization.
- Ability to learn the copier machines and keep them stocked with paper toner staples etc.
MINIMUM QUALIFICATIONS:Education:Associates Degree (typically in Business)
Experience:
02 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I
OR
Education & Experience Substitution:
24 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I
Certificates Licenses Registrations:NoneNecessary Special Requirements
PHYSICAL WORKING CONDITIONS:
- Typically the employee may sit comfortably to perform the work; however there may be some walking standing bending carrying light items driving an automobile etc.
- Special physical demands are not required to perform the work.
- Must be able to lift 30 pounds.
NOTES:
- FLSA: NonExempt
- The Wyoming Department of Environmental Quality may use a video interview as a mandatory first step of our process. If chosen for a video interview you will receive an email with all the necessary information to complete the process.
Supplemental Information
020Department of Environmental Quality Administration Division
Click here to view the State of Wyoming Classification and Pay Structure.
Class Specifications are subject to change please refer to the A & I HRD Website to ensure that you have the most recent version.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
