Void Coordinator
Void Coordinator
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Job Description
Permanent
Full time 37 hours per week)
We are looking for a Voids Coordinator to join our team on a full time permanent basis. You will support the administration and coordination of void properties ensuring that bpha meets its quality and response targets continuously improving service delivery and achieving high levels of customer satisfaction.
This will involve being the main point of contact for contractors colleagues and residents regarding forthcoming and existing void properties and postvoid properties therefore excellent communication skills are vital.
Key responsibilities
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To coordinate the voids process ensuring that turnaround times are met
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To maintain accurate records of works to void properties and data is stored accordingly
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To be the main point of contact for contractors colleagues and residents regarding forthcoming and existing void properties and post void properties
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To ensure that the line manager is provided with data covering all key aspects of the void process as required
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Provide a seamless end to end journey for the customer and the organisation.
About you
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You will need to be a highly motivated individual who is able to work in a busy and reactive environment
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We will require you to be able to work without guidance show initiative and be able to make decisions along with being able to work as part of a wider team
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You will need to be a good communicator and be able to provide clear information to both internal and external stakeholders
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You will need to be proactive and committed to constantly improving the services we provide to our colleagues and customers
Wed love to meet someone with:
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Minimum 2 years experience working within housing and property maintenance or a similar service
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Excellent interpersonal skills and the ability to communicate clearly (verbally and in writing)
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Good working knowledge of Microsoft Office software (particularly excel) Asset databases preferably CRM and other housing management software packages
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Knowledge and experience of construction voids and maintenance
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Great communicator committed to providing good quality and clear information to both internal and external stakeholders
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Educated to GCSE levels
Amongst what we offer you is:
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Salary from 27500
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28 days holiday PLUS Bank Holidays (Rising with services to 33 days plus bank hols)
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A generous contributory pension scheme
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Private health care
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Free life assurance
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Enhanced family leave
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Access to an extensive suite of wellbeing services and tools including a digital gym
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Opportunities for learning and development
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Discounted gym membership
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Retail discount scheme
Please note the successful candidate will need to complete a basic DBS application.
Closing date: 20th May 2025
Interviews: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible
INDMED
About us
bpha is a Housing Association located in the Oxford to Cambridge arc which is committed to providing its customers with high quality value for money services whilst continuing to develop energy efficient sustainable and affordable housing.
We are a leading provider and developer of affordable homes for rent sheltered residential care and shared ownership.
We work together with communities to improve opportunities independence and quality of life for our residents and to benefit the wider community. We bring people together and run and support a wide range of community activities.
All the money we make is used to invest in existing homes to enable us to build new homes and to deliver new and improved services.
We own or manage over 19500 homes and over 500 staff.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into daytoday practices for the benefit of our communities customers and fellow colleagues. So that we can realise our vision together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us they arent simply little extras added on at the end theyre fundamental parts of what we stand for from the very beginning. As standard.
Thats why at bpha we reward our employees by making sure we give them a supportive and caring environment that empowers them to be happy healthy and inspired every day.
- Holiday entitlement of 2833 days a year plus public holidays
- Contributory pension scheme
- Competitive pay
- Life assurance cover
- Private healthcare
- Mental Health First Aid
- Counselling service
- Eye tests
- Discounted gym membership
- Cycle to Work scheme
- Free annual flu jabs
- Wellbeing activities and events
- Free fruit and refreshments
- Long service award
- Annual staff recognition awards
- Discretionary reward scheme
- Annual volunteering day
- Social events clubs and activities
- Breakout areas
- Onsite cafe/restaurant at headquarters
- Opportunities for professional training and qualifications
- Workshops and training sessions for new skills
- A fresh and modern eLearning platform
Documents
Required Experience:
IC
Employment Type
Unclear
