Director of Guest Relations - Waldorf Astoria DC
Director of Guest Relations - Waldorf Astoria DC
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$ 113000 - 118000
1 Vacancy
Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an awardwinning workplace culture ranking #1 Worlds Best Workplace by Great Place to Work & Fortune.
- Access to your pay when you need it through DailyPay
- Mental Health Resources
- BestinClass Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
- Debtfree education:Access to a wide variety of educational credentials (ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
#LIJB1
Elegantly restored to its historic grandeur Washingtons iconic Old Post Office has been reimagined asWaldorf Astoria Washington DC bringing stunning design and unforgettable experiences to Pennsylvania Avenue.
Inspired by the legacy of the Old Post Office which embodies a grand vision and limitless potential and guided by our own iconic history Waldorf Astoria Washington DCis the new home for Washington D.C.s most consequential events groundbreaking meetings and unforgettable experiences where all are welcome.
The property is currently conducting a selective search for aDirector of Guest Relations. This role manages the needs of VIP and longstay Guests and informs other Team Members of VIP/ longstay Guest needs in order to ensure an exceptional Guest experience.
What will I be doing
As the Director of Guest Relations you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. The Director of Guest Relations is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:
- Meet greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for longstay guests ensuring they feel comfortable and can ask advice or information from Guest Relations
- Manage record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception and Lobby area
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for upselling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Maintain staffing levels to meet business demands
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments as necessary
EOE/AA/Disabled/Veterans
Required Experience:
Director
Employment Type
Full-Time
