Director IIS Customer Engagement Platform
Director IIS Customer Engagement Platform
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 156600 - 261000
1 Vacancy
Job Description
Director IIS Customer Engagement Platform
Role Summary
The Director IIS Customer Engagement Platform is a key partner to the their assigned CEP leadership team. They work to maximize the performance and effectiveness of the customer facing team by leading insights generation and innovative strategy development. This role is responsible for strategic planning providing analytic and strategic support optimizing field force deployment and business planning.
In addition this colleague will lead multiple strategic initiatives and priority projects in collaboration with the CEP and Marketing organizations as well as other panUS functions and departments. The goal is to ensure effective support for the business and facilitate the exchange of critical information with relevant stakeholders.
Joining this distinctive function offers colleagues the opportunity to prepare for promoted opportunities across various functions such as sales leadership account management leadership marketing commercial operations and advanced analytics.
ROLE RESPONSIBILITIES
The individual should possess a combination of strategic thinking handson analytical expertise project management skills with excellent communication and presentation abilities to help the organization achieve aggressive patient impact and revenue targets. They will report directly to the Primary Care CE Lead and collaborate closely with VP and National Sales leads brand commercial leads sales account management payer Medical corporate affairs legal finance external thirdparty vendors operations and Digital.
Key responsibilities include:
Lead TA sales strategy
Lead scorecard review with sales and Marketing leaders at regular business review discussions to track performance and share best practices and key insights
Partner with PC crossfunctional partners and Commercial Analytics (CMO) colleagues to share and align on insights strategies and reporting
Identify opportunities and gaps in strategy/ tactical develop and implement solutions via frequent interactions with fieldbased colleagues brand team leaders and crossfunctional partners
Develop a PC partnership & PFE collective advantage with learnings to enhance our organizational effectiveness aligned to our Purpose Blueprint 2.0
Optimize field force deployment
Leverage analytic capabilities develop optimized field force scenarios for sizing structure and targeting
Partner with CE team lead to facilitate crossfunctional teams to assess design and implement deployment solutions aligned to operating planand brand strategic priorities
Develop tools and resources for leaders to optimize deployment based on local market dynamics vacancies and portfolio changes
Proactively identify opportunities to drive innovation in our gotomarket model (structure roles technology and/or capabilities)
Project Management
Plan direct and coordinate new and ongoing projects to ensure ontimecompletionswithin budgetand successful deployment
Connect granular taskto longerterm strategic initiativesfor greater PC
Serve as a key liaison between leadershipvendorsand key stakeholdersto accelerate project success
Innovate and bring forward potential solutions tounmet strategicneeds across PC functions
BASIC QUALIFICATIONS
BA/BS Degree required. MBA or other advanced professionaldegree(e.g. PhD MD JD) preferred
8 years of previous pharmaceutical biotech or medicalmarketing/sales/consultingexperience with a strong knowledge of the pharmaceutical marketplace and deep understanding of the pharmaceutical industry broader trends in healthcare landscape and economics.
2 years of handson commercial analytics experience including broad background in consulting business analytics finance health economics marketing strategy or equivalent set of experiences required
Excellent analytical skills including strategic thinking ability to frame problems and opportunities using supporting data problem solving and measuring impact
Demonstrated proficiency at leading complex multifaceted projects and managing crossfunctional teams
A thought leader and selfstarter proactively identifying the need for specific analyses and programs and marshaling the resources to evaluate and resolve the most challenging strategic issues
Demonstrated leadership skills ability to lead change and influence without direct authority
Ability to influence and establish good working relationships with senior executives
Excellent communication skills including presentations PowerPoint/written meeting facilitation and oneonone/small group
Passion for innovation and excellence in achieving results
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peersdevelopand coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Other Job Details:
Work location: Flexible; 23 days onsite/week
Last Day to Apply: May 4 2025
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an EVerify employer. This position requires permanent work authorization in the United States.
Required Experience:
Director
Employment Type
Full-Time
