Sr Community Manager
Sr Community Manager
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$ 77100 - 110000
1 Vacancy
Job Description
WHY DEPT
We are pioneers at heart. What this means is that we are always leaning forward thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency with a deep skillset in tech and marketing. Thats why we hire curious selfdriven talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning that with people across 20 countries were big enough to provide you with the best tools global opportunities and benefits that help you thrive. While acting small by investing in you your growth your team and giving you the autonomy to solve our clients problems no matter where you are in the world.
We are currently only hiring in specific location in the United States. Locations office requirements and salary bands are outlined below. Please note that we do not offer relocation at this time.
JOB PURPOSE
Todays brands are built on social. Its where consumers make their decisions and where business impact is made.
Senior Community Managers are brains behind the scenes of the brand. They are the strategic stewards of a brands social presence working hard to drive business results through cultural relevance. They guide how the brand shows up connects with the community and grows its footprint across all platforms.
Strong Senior Community Managers guide internal and external teams through the everevolving landscape of social. They advise clients on when their brand should react and when it should sit back they help internal teams speak the language of the community without being cringe and they keep everyone ahead of the trends. The work in service of their communities but they maintain a responsibility to the business performance of their brands.
KEY RESPONSIBILITIES
As a Senior Community Manager your role is equal parts strategist creative partner and performance analyst. Youll be expected to:
- Lead and oversee content calendar development ensuring alignment with audience behavior cultural moments and brand strategy.
- Manage publishing and posting schedules across multiple channels always optimizing and advising on timing and cadence
- Craft engaging ontone copy that builds the brand world
- Deliver regular trend reports that inform reactive and proactive creative decisions
- Identify and quickly activate against cultural trends and competitor activities
- Own all aspects of community engagement including realtime moderation proactive audience building and escalation of potential issues
- Act as a social platform expert advising clients and internal teams on best practices algorithm updates and content formats
- Analyze performance data (weekly monthly) to extract insights and optimize strategies
- Serve as a goto contact for clients helping to bridge strategy with daytoday
SKILLS AND PREVIOUS EXPERIENCE REQUIRED
Our offering is advanced for the industry and we rely on great people. To be considered for this role you will need the skills or experience outlined below.
- Essential:
- 4 years relevant experience within a community/social media management role
- Familiarity with Airtable Sprout and native publishing platforms
- Proven experience growing and engaging audiences on social
- Standout writing skills and the ability to adapt tone of voice across diverse audiences
- Fluency across Instagram TikTok X and YouTube with an eye for emerging platforms
- Excellent client communication skills
- Comfort leading meetings and managing multiple stakeholders
- Exceptional organizational and timemanagement skills
- Experience in moderating and managing sensitive or crisis conversations online
- Nice to have:
- Experience with emerging technologies
- Experience working with tech brands
WHAT DO WE OFFER
We are a collaborative opendoor bestideawins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:
- Healthcare Dental and Vision coverage
- 401k plan plus matching
- PTO
- Paid Company Holidays
- Parental Leave
The anticipated salary ranges for this position and subsequent locations are listed below. Salary is based on a range of factors that include relevant experience expertise physical location and organizational impact. This is based on a 40hour workweek and leveling. Keep in mind were flexible.
WE SUPPORT YOU BEING YOU:
DEPT is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. Were committed to an inclusive and barrierfree recruitment and selection process and workplace regardless of anyones lived experience race color religion sex national origin age disability and genetic information. So tell us about any accommodations you need. Its totally confidential and only used to make sure you feel fully supported at every step.
DEPT participates in EVerify meaning your Form I9 information will be sent to the federal government to confirm you are authorized to work in the U.S.
We are a B Corpcertified company passionate about purposedriven work. Our hope is that you can feel good about the contributions DEPT is making to the world and we always have an open door for your ideas in making the world a better place.
DEPT is a pioneering technology and marketing services company that creates integrated endtoend digital experiences for brands such as Google KFC Philips Audi Twitch Patagonia eBay and more. Its team of 2500 digital specialists across 30 locations on 5 continents delivers pioneering work on a global scale with a boutique culture.
DIVERSITY EQUITY & INCLUSION
At DEPT we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit develop nurture and retain talented individuals from diverse backgrounds with varying skills and perspectives.
Not sure you meet all qualifications Apply and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity equity and inclusion Check out our efforts here.
#LIHybrid #LIRemote
This is remote role however you must be located within 50 miles of Salt Lake City UT to be considered.
Salt Lake City UT Salary Range
$73900 $107200 USD
This is a hybrid office location with the expectation that you will need to go into the office 3 days week. You must be located within 50 miles of our Denver CO office located at: 3320 Walnut St Denver CO 80205
Denver CO Salary Range
$77100 $110000 USD
This is remote role however you must be located within 50 miles of Atlanta GA to be considered.
Atlanta GA Salary Range
$77100 $110000 USD
This is a hybrid office location with the expectation that you will need to go into the office 3 days week. You must be located within 50 miles of our Chicago IL office located at: One South Wacker 1 S Wacker Dr #2250 Chicago IL 60606.
Chicago IL Salary Range
$84100 $110000 USD
This is a hybrid office location with the expectation that you will need to go into the office 3 days week. You must be located within 50 miles of our Boston MA or Newburyport MA offices located at: 35 India St Boston MA 02110; 20 Inn St Newburyport MA 01950
Boston MA; Newburyport MA Salary Range
$84100 $110000 USD
This is remote role however you must be located within 50 miles of New York NY (tristate area is ok) to be considered.
New York NY Salary Range
$84100 $110000 USD
This is remote role however you must be located within 50 miles of San Diego CA or Los Angeles CA to be considered.
San Diego CA; Los Angeles CA Salary Range
$84100 $110000 USD
Required Experience:
Senior IC
Employment Type
Full Time
