Complex Guest Service Agent - Hilton Portland Downtown and the Duniway
Complex Guest Service Agent - Hilton Portland Downtown and the Duniway
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Job Description
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
TheHilton Portland and the Hilton Duniway are looking for their next Complex Guest Service Agent to join their dynamic team at the front desk! If you have a passion for customer service experience and want to learn and grow in the hospitality industry this is the perfect opportunity! Come enjoy great perks like free meals during shifts a robust benefits plan and discounted room rates for you and your family at Hilton Hotels!
1 year of prior customer service experience required
Shift Pattern:open availability required including weekends/holidays anticipate this role to be mostly afternoon/evening shifts
Hourly Rate:$20.00 per hour plus upsell incentives paid out monthly
The Benefits
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel
- Access to your pay when you need it through DailyPay
- Hilton Shares: Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount!
- Maternity and parental leave
- DebtFree Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications
- Flexible shifts and days off
- Comprehensive Health Insurance coverage for you and your family including Telemedicine and athome care via AmazonCare
- Mental health resources including free counseling through our Employee Assistance Program
- BestinClass Paid Time Off (PTO)
- 401K plan and company match to help save for your retirement
**Available benefits may vary depending upon propertyspecific terms and conditions of employment
What will I be doing
As a Guest Services Agent you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include but not limited to inputting and retrieving information from the computer confirmation of guest information and room rate selection of rooms coding electronic keys promoting marketing programs providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with checkout including but not limited to ensuring rooms and services are correctly accounted using the pointofsale system handling money processing credit and debit cards accepting and recording various forms of payment converting foreign currency making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including but not limited to room categories room rates packages promotions the local area and other general product knowledge and answer guest questions and inquiries
- Use upselling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely friendly and efficient manner
- Field guest complaints conduct research and resolve and negotiate solutions for guest satisfaction
- Receive input retrieve and relay messages to guests
Required Experience:
Unclear Seniority
Employment Type
Full-Time
