Adoption Manager
Adoption Manager
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Job Description
We are Plexus a fastgrowing global legal tech business in an industry that is still at the early stages and were on a mission to transform the value of legal services. Our innovative products are already loved by over 200 of the worlds leading brands including LOral Woolies CocaCola Lion and Nike. As we continue to grow our position in legal tech we have big plans for our products future incorporating AI to drive further growth and innovation.
Plexus people are relentlessly curious and dedicated to challenging the status quo. We are client obsessed we believe in being the best version of ourselves we start with a growth mindset and positive intent. We set the bar high are outcomefocused and avoid anything that gets in the way of achieving great results. We embrace change as there are no maps for our journey ahead. This is an exciting opportunity for those who thrive in a dynamic and evolving environment.
We are seeking an Adoption Manager to join our dynamic team. This role will focus on delivering exceptional implementation experiences driving customer adoption and ensuring the success of customised solutions for our clients. If you are a proactive detailoriented professional with a passion for problemsolving and process improvement we would love to hear from you!
The role
Lead the endtoend implementation of our solution in accordance with predefined processes for accounts within book of business
Work closely with clients to understand their business requirements and translate them into detailed project plans and deliverables.
Develop and maintain strong relationships with clients acting as their primary point of contact throughout the implementation process.
Guide clients through internal change management processes leveraging best practices and supporting documentation.
Define custom application requirements and collaborate with the App Development team to refine customised solutions for customer approval sign off and roll out
Support thorough testing and quality assurance checks to ensure highquality deliverables.
Diagnose and resolve customer issues with tailored solutions
Conduct training sessions and workshops for new customers focusing on scalable impactful onboarding experiences.
Monitor solution adoption and engagement within your book of business providing additional product adoption support through readoption programs and specialised training as required.
Collaborate with internal stakeholders to identify and implement process improvements within the implementation and adoption framework
Your background
At least 2 years experience in SaaS implementation project management or customer success management
Evidenced ability to manage multiple complex projects simultaneously in a fastpaced environment.
Ability to translate business challenges into actionable technical solutions.
Exceptional attention to detail and focus on quality.
Proficiency in project management tools (eg. Jira Asana) and CRM platforms (eg. Salesforce). Experience with analytics tools like Power BI is a bonus.
Excellent communication skills and stakeholder engagement.
Willingness to work flexible hours 12 days a week including early mornings to support US based customers.
Strong analytical and problemsolving skills.
Comfortable working autonomously while actively contributing to team goals and objectives.
Familiarity with legal and compliance processes is an advantage.
Experience working with developers in Jira also highly regarded
Why Plexus
Take ownership: Manage processes and influence our growth goals.
Work at pace: Were a growth startup so we can build and iterate quickly.
Create difference: Identify and implement positive change.
Key role massive impact: Be a key advocate and champion for us in the market.
Grow with us: Own your career path and influence Plexus future.
Mentorship matters: Learn from a supportive and experienced manager.
Hybrid Work Model: Two days in three from wherever!
Career development: Many of our team members have been promoted from within
Ready to make a real impact We are! Apply now and lets rewrite the future of legal tech together.
Plexus is an equal opportunity employer. We welcome and encourage applications from all backgrounds communities and industries and are committed to having a diverse team who together will kick huge exciting and impactful goals.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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