Workforce Technology Engineer

About the role

The Workforce Technology Support team provides end user support services to our associates across our offices in Nottingham and London. Supporting a range of technologies including endpoint (Windows and Mac) meeting room tech/auditorium and digital signage.

This is a handson technical role so a strong technical background is required. There will also be the opportunity to manage a team member so this would be ideal for an experienced engineer looking to take their first steps into leadership.

Key Responsibilities:

• Ownership of the support experience for our London based associates.
• Manage incidents in person at the IT bar and remotely.
• Manage requests changes and problems.
• Oversee events in the auditorium
• Ensure meeting room tech and digital signage is functioning correctly
• Service improvements

What are we looking for

• Strong technical knowledge in End User Compute technologies including Windows 11 MacOS Virtual Desktops (AWS Workspaces) Mobile VC (preferably Zoom) and digital signage platforms.
• Technical knowledge of management tools including Intune Jamf Airwatch.
• Technical knowledge of Google Workspace
• Knowledge of ServiceNow Jira and Confluence
• Effective communication with associates at all levels both technical and nontechnical.
• Stakeholder management
• Ability to work autonomously whilst being part of a wider team.

Where and how youll work

This is a permanent position based in our London office.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

Were big on collaboration and connection so youll be based in our London office 3 days a week on Tuesdays Wednesdays and Thursdays.

Whats in it for you

• Bring us all this and youll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
• We offer high performers strong and diverse career progression investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
• Immediate access to our core benefits including pension scheme bonus generous holiday entitlement and private medical insurance with flexible benefits available including seasonticket loans cycle to work scheme and enhanced parental leave
• Openplan workspaces and accessible facilities designed to inspire and support you. Our Nottingham headoffice has a fullyserviced gym subsidised restaurant mindfulness and music rooms. In London you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caf

What you should know about how we recruit

We pride ourselves on hiring the best people not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are whatever you look like wherever you come from. We know its about what you do not just what you say. Thats why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in to name a few:

• REACH Race Equality and Culture Heritage group focuses on representation retention and engagement for associates from minority ethnic groups and allies
• OutFront to provide LGBTQ support for all associates
• Mind Your Mind signposting support and promoting positive mental wellbeing for all
• Women in Tech promoting an inclusive environment in tech
• EmpowHER network of female associates and allies focusing on developing future leaders particularly for female talent in our industry
• Enabled focused on supporting associates with disabilities and neurodiversity

If you require a reasonable adjustment please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.