Communications Manager Selling Partner Trust Communications

Were looking for a detailoriented customerobsessed individual to conduct and evolve our global content management review processes. These processes exist to ensure compliance communications delivered to Amazons selling partners are engaging accurate transparent and delivered in a way that is empathetic and relevent.

Within the broader Selling Partner Trust & Compliance (SPTC) team the Communications team works to ensure selling partners understand and engage with Amazons efforts to create a trusted shopping experience and protect customers brands selling partners and Amazon from fraud counterfeit and abuse. You will be joining a team responsible for communications review auditing quality and deployment working across a large and complex set of stakeholders worldwide. This candidate would help conduct content reviews necessary for teams to launch important initiatives gather and classify learnings and then develop scalable processes and mechanisms based on these learnings to help stakeholders improve content quality. The candidate is responsible for finding ways to improve efficiency and scope of content reviews auditing and revisions in ways that maintain or improve content quality with consideration to how the content is deployed to whom and in what channels.

Key job responsibilities
This individual will be responsible for both executing and innovating all processes related to existing and evolving barraising processes. Daytoday responsibilities include:

Reviewing and bar raising communications
Developing and launching mechanisms to ensure stakeholders improve quality of communications submitted for bar raising including considering how to effectively leverage AI tools
Copywriting and drafting new communications and templates for new use cases or helping find the right words to navigate new requirements
Viewing selling partner feedback (via defect reports escalations etc. and identifying gaps in our processes; continually improving communication guidelines and requirements while communicating these changes in a scalable fashion
Managing stakeholders understanding requirements and needs setting expectations and supporting stakeholder training
Improving existing templates and designing new templates and template requirements in response to stakeholder feedback new policies or legal needs or selling partner feedback
Overseeing template testing and launches;
Developing and managing string libraries and repositories
Finding opportunities for process efficiencies and improving scale without jeopardizing quality of communications


A day in the life
The nature of your daytoday will evolve depending on where we are in the lifecycle of an initiative. You may spend your day focused on barraising related tasks (conducting reviews of content) on strategyrelated tasks (such as reviewing insights with partners investigating new capabilities and stakeholder needs). Some days may also be more focused on stakeholder management (developing reports sharing progress updates managing office hours updating wikis inputting into docs having coffee chats attending team meetings and offsites) or on career and personal development (trainings and mentoring).


About the team
Our team values collaboration and individual ownership. We value individual expression respect different opinions and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazons mission of being Earths most customercentric company.

4 years of professional noninternship marketing experience
Experience using data and metrics to drive improvements
Experience with Excel or Tableau (data manipulation macros charts and pivot tables)
Experience building and optimizing multiple simultaneous marketing campaigns
Experience managing or working within crossfunctional marketing and creative teams

Experience in multiterritory campaign management
Experience in digital marketing and content production timelines and process

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70900/year in our lowest geographic market up to $151700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.