Quality Engineer
Quality Engineer
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$ 76050 - 96050
1 Vacancy
Job Description
We have met todays energy needs while planning for tomorrows for over 100 years. Beginning with the first modern generator the Rehlko Automatic Power & Light launched in 1920 Rehlko has been an innovative leader in energy resilience.
Our product range includes engines generators power conversion UPS systems EV components and electrification solutions microgrid controls and management clean energy solutions and much more that serve a broad spectrum of OEM residential industrial and commercial customers.
Our priorities are global: the stability from steady energy sources and reliable backups. The power to be able to harness energy and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world and the commitment to keep innovating towards greater impact.
Why You Will Love this Job:
Rehlko is searching for a Quality Engineer to drive excellence in our manufacturing and engineering processes. This role is pivotal in ensuring product reliability enhancing customer satisfaction and proactively identifying opportunities for improvement. As a Quality Engineer you will be the bridge between customer feedback and continuous improvement effortschampioning quality awareness and problem resolution to uphold Rehlkos industryleading standards.
Specific Responsibilities
Monitor field quality by analyzing customer complaints and warranty claims to identify systemic issues and initiate improvement projects.
Customer service and complaint management maintaining clear and timely communication with customers on complaints resolution status and outcomes. Facilitate complaint board reviews and assign resolution responsibilities.
Create quality awareness by maintaining dashboards and KPIs for customer satisfaction and complaint management. Escalate issues appropriately and ensure leadership remains informed.
Lead problemsolving efforts by forming and facilitating resolution teams using 8D methodology to determine root causes and implement corrective and preventive actions. Drive timely closures to achieve business targets for resolution speed and customer satisfaction.
Monitor customer satisfaction by developing scorecards for key customers and driving continuous improvement efforts to enhance customer experience.
Requirements
Education: Bachelors degree in manufacturing mechanical or electrical engineering from an ABETaccredited institution.
Experience: 12 years in a technical environment with demonstrated results. SAP experience is a plus.
Technical Skills: Proficiency in Microsoft Office; Power BI experience or the ability to learn.
Key Competencies:
Strong sense of urgency and initiative.
Analytical and problemsolving expertise.
Effective written and verbal communication skills.
Familiarity with quality engineering principles or the ability to learn quickly.
Ability to work independently with strong organizational and planning skills.
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About Us
Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities along with competitive benefits and PurposeCreating an energy resilient world for a better futureand Values: Curiosity Trust Pace and Excellence are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at addition to the investment in your development Rehlko offers a benefits package including a competitive salary health vision dental 401(k) with Rehlko matching and more!
Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities including but not limited to hiring job assignment compensation promotion benefits training discipline and termination without regard to race creed color ethnicity religion sex pregnancy childbirth or related medical conditions genetic information age national origin citizenship ancestry caste mental or physical disability marital or familial status sexual orientation gender identity or expression genetic information political belief or affiliation union membership status military status veteran status or any other characteristic protected by national state local or other applicable laws.
Americans with Disabilities Act (ADA)
It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national state local or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms privileges or conditions of employment because of a persons physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment please contact Rehlko is an equal opportunity/affirmative action employer.
Employment Type
Full-Time
