Food Service Worker II-Retail

Position Title: Food Service Worker IIRetail

Department: Dining ServicesUniversity Ctr

Term of Assignment:Continuing

Term End Date If Applicable:

FLSA Status: NonExempt overtime eligible

Work Schedule: Variable shifts/days/locations; including afternoon and weekend shifts; typical work hours are Sunday Friday with shift start times between the hours of 7:30 am and 12:00 pm

Salary: $17.34 starting; $18.21 working

Travel: No travel

Brief Statement of Duties

Brief Statement of Duties:Under routine supervision perform a variety of duties necessary for the daily maintenance operation and supervision of employees in a retail operation. Provide skills and perform duties in the preparation and resale of various food beverage and retails items. Ensure success through excellent customer service and maintenance of retail operation standards.

Minimum Qualifications

Required Education: High School Graduation or Equivalent

Discipline/Degree Area:

Required Specialized Training/Certifications:

Required Minimum Work Experience: Three years experience in retail/convenience store and/or retail restaurant.
One year experience utilizing computerized cash registers and handling cash.
One year experience in a retail restaurant or convenience store cooking short order grill and/or pizza preparation.

Knowledge Skills Abilities or Attributes Required for Satisfactory Performance of the Position Duties:

Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
Politeness being courteous tactful and helpful in dealing with the public and members of the University community.
Active ListeningGiving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times.
InstructingTeaching others how to do something.
SpeakingTalking to others to convey information effectively.
Service OrientationActively looking for ways to help people.
Social PerceptivenessBeing aware of others reactions and understanding why they react as they do.
Ability to assess customer orders kitchen tickets and expedite food from the kitchen to service team.
Oral ComprehensionThe ability to listen to and understand information and ideas presented through spoken words and sentences.
Manual DexterityThe ability to quickly move your hand your hand together with your arm or your two hands to grasp manipulate or assemble objects.
Problem SensitivityThe ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem only recognizing there is a problem.
The physical capability to perform all of the duties and responsibilities of the position with or without reasonable accommodation.

Additional Desirable Qualifications

Additional Desirable Qualifications:

ServSafe Food Service Sanitation Certification.
Servsafe Alcohol or TIPS Alcohol Service Certification.
Leadership ability demonstrated by experience.
Willingness to improve skill level.

Other

Special Instructions to Applicants:Submit application cover letter resume and references

Contact Information: Brenda Bickler Employment Specialist

NMU is an equal opportunity employer.