Platform Support Specialist Kamino Retail
Platform Support Specialist Kamino Retail
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Job Description
Kamino Retail powered by Equativ stands at the forefront of retail media innovation as a pioneering SAAS platform. We equip retailers with advanced tools and solutions to revolutionize their advertising strategies amplify customer engagement and drive concrete results. Join us in shaping the future of retail media through innovation collaboration and strategic prowess.
Role Overview
As a Platform Support Specialist you will support the stability and smooth operation of our platform. You will help investigate issues reported by clients or internal teams contribute to basic technical tasks and assist in maintaining clear documentation. Working closely with senior team members you will have the opportunity to learn how to analyze platform issues propose improvements and develop valuable technical and operational skills within the retail media industry.
This is a great opportunity for someone early in their career who is eager to build technical expertise and grow in a fastmoving SaaS environment
Key Responsibilities
- Issue Investigation & Support
- Technical Task Assistance
- Ticket Management
- Communication
- Documentation
- Platform Learning
- Client Feedback Collection
Investigate and document platform issues reported by clients or internal teams.
Support platformrelated tasks such as updating settings or applying basic fixes.
Track categorize and escalate issues using internal ticketing tools (such as Jira or Zendesk).
Provide regular updates to internal teams about the status of reported issues ensuring clarity and followup.
Help maintain and update our knowledge base with information about known issues resolutions and FAQs.
Develop a strong understanding of Kamino Retails platform to better support users and collaborate with the team.
Support the collection and organization of client feedback to help the Product team identify potential improvements.
Qualifications
- First experience (internship apprenticeship or junior role) in technical support customer service IT helpdesk or a similar environment.
- Strong problemsolving skills and curiosity to understand technical concepts.
- Good communication skills especially in explaining simple technical information clearly French and English.
- Comfortable using support tools like ticketing systems (experience with Jira or Zendesk is a plus).
- Interest in SaaS platforms AdTech or digital solutions.
- Basic understanding of how digital platforms work (knowledge of HTML APIs or databases is a plus but not required).
- Eagerness to learn and grow within a supportive team environment.
Benefits
- Handson experience with a cuttingedge retail media platform.
- Training and mentorship to develop your technical and clientfacing skills.
- Opportunity to grow your career within a fastevolving SaaS company.
- Dynamic and collaborative team atmosphere.
- Office in central Paris.
Why Choose UsIf you are a technical professional with a passion for retail media and a desire to play a pivotal role in implementing cuttingedge solutions we invite you to apply and join our innovative team at Kamino Retail.Shape the future of retail media with us!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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