Technical Writer - UX
Technical Writer - UX
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Job Description
Job Description
As a Technical/Marketing Writer for the Payments business in the Commercial and Investment Bank (CIB) youll collaborate with a talented team of technical writers developers product owners content strategists and designers dedicated to nextgeneration B2B digital products. Youll help elevate user engagement on our website for client developers by producing and editing top quality content that includes product descriptions use cases user guides and API documentation.
In addition youll own important initiatives drive innovative solutions to complex problems and collaborate with crossfunctional teams. As a champion of inclusive design and customer experience youll contribute to the continuing success of J.P. Morgan as a global leader in B2B payments.
Responsibilities
- Work with product owners content strategists and developers to understand the content needs for the client developer website and deliver on those requirements.
- Create and review product information use cases API documentation etc. following our style guide.
- Drive for clarity of writing consistency in presentation and depth of detail across the suite of products.
- Engage with designers user researchers information architects project managers platform owners and others as needed to enhance user experience of the developer website.
- Provide insights into the authoring tools processes and metrics for improving the working efficiency and quality.
- Contribute to the content guides and maintain the documentation process.
Requirements
- A portfolio of product descriptions case studies marketing collateral and technical content examples that demonstrate clarity of style and voice.
- Strong working knowledge of and experience documenting APIs.
- Ability to quickly learn technical concepts and understand how products work.
- Software development and/or technical support of complex systems.
- Experience with tools such as Bitbucket and Jiraand methodologies such as Agile/Scrum.
Employment Type
Full-Time
