POS Installation Support Technician - East London
POS Installation Support Technician - East London
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Non negotiables:
- A and N qualification required.
- Knowledge of the area is essential.
- Flexibility to travel to client sites as required and work occasional evenings or weekends.
- High School qualification or equivalent.
- A and N qualification required.
- Previous experience in technical support installation or maintenance preferably within the pointofsale or retail technology industry.
- Proficiency in troubleshooting hardware and software issues with a strong understanding of networking principles.
- Flexibility to travel to client sites as needed and work occasional evenings or weekends.
- Conduct onsite installations of pointofsale systems for clients ensuring hardware and software are set up accurately and efficiently.
- Provide comprehensive training to clients on the use of our pointofsale systems ensuring they are equipped to maximize functionality and efficiency.
- Troubleshoot technical issues remotely or onsite diagnosing problems and implementing timely solutions to minimize downtime.
- Collaborate closely with crossfunctional teams including sales installations setup and customer support to address client needs and escalate issues as necessary.
- Maintain accurate records of installations configurations and support activities ensuring documentation is up to date and accessible.
- Proactively identify opportunities for process improvements and product enhancements based on client feedback and industry trends.
Required Experience:
IC
Employment Type
Full-Time
