Client Delivery Manager
Client Delivery Manager
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Job Description
About Octopus Electroverse
Were making electric vehicle charging as smart and as simple as possible by building the giant virtual charging platform of the future.
In just four years Octopus Electroverse has grown to become one of the largest eMobility players globally with over 900000 connected electric vehicle chargers and a customer ecosystem spanning web iOS Android CarPlay Android Auto & Automotive OS and more.
But its just the start: were busy expanding internationally working with more automotive and tech partners building exciting new features at scale and creating the integrated charging experiences of the future all in the name of making public EV charging super simple for customers.
Electroverse is a multifunctional team made up of product development commercial operations marketing partnerships and more all focused together on making Octopus the goto name in EV charging.
Were looking for a motivated and technically proficient Client Delivery Manager to join our team and help lead the way in delivering great experiences for our software customers. If youre someone who enjoys building relationships taking ownership of projects and diving into the details ultimately making sure our partners feel supported from day oneyoull thrive here.
In this role youll guide new clients from first onboarding through to production coordinate with internal teams and ensure everything runs smoothly through launch and beyond. Your work will have a direct impact on the quality of client implementations their view of Octopus as a growing tech company and the longterm success of Electroverse as a product.
What Youll Do...
- Take ownership of the full delivery process from onboarding through successful implementation and adoption.
- Act as the first point of contact for commercial and technical queries resolving where you can or raising with the relevant internal teams.
- Take the lead on all aspects of customer account management from technical design discussions and delivery success to logistics and invoice assurance ultimately ensuring timely service delivery.
- Work closely with crossfunctional teams (such as Product Commercial and Engineering) to ensure deadlines are managed & were delivering a great experience.
- Help clients get the most value from our platform by sharing insights best practices and creating documentation that supports our product offering.
- Gather and analyze client feedback to identify areas for product improvement and collaborate with the product development team on roadmap enhancements.
What Youll Need...
- 2 years proven experience in a client delivery technical consultant or project management role with a strong track record of delivering great products to a variety of clients.
- Excellent project management skills with the ability to manage multiple projects simultaneously.
- Exceptional communication presentation and interpersonal skills.
- Strong technical understanding problemsolving and analytical skills.
- Ability to build and maintain strong relationships with key stakeholders.
- Experience with technical products such as API or whitelabel products is a plus.
If this sounds like you then wed love to hear from you.
Are you ready for a career with us We want to ensure you have all the tools and environment you need to unleash your potential.Need any specific accommodationsWhether you require specific accommodations or have a unique preference let us know and well do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people like women are less likely to apply to a role unless they meet 100 of the job requirements. Whoever you are if you like one of our jobs we encourage you to apply as you might just be the candidate we hire. Across Octopus were looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities an inclusive work environment and fairness for everyone.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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