Permanent Supportive Housing PSH Retention Specialist II

The Immigrant and Refugee Community Organization (IRCO) is a nonprofit organization established in 1976 to serve immigrants refugees and the broader community in Portland Oregon. Our mission is to welcome serve and empower refugees immigrants and people across cultures and generations to reach their full potential. Find out more at .

POSITION: Permanent Supportive Housing (PSH) Retention Specialist II

JOB CLASS/GRADE: Coordinator 1 / Specialist 2; Grade 7

WAGE: Starting at $52488 per year

FLSA; EEO; WC: NonExempt; Professional; 8864

LOCATIONS: IRCO Main Office 10301 NE Glisan St Portland OR 97220; Hazel Ying Lee 3000 SE

Powell Blvd Portland OR 97202 Hybrid schedule

FTE; FT/PT; STATUS: 1.0 FTE; FullTime with Benefits; Regular

NUMBER OF POSITIONS: 1

APPLY AT:

STATUS: FullTime with Benefits

PROGRAM(S): Community Safety & Wellbeing Division/Survivor Services/Refugee & Immigrant Family

Strengthening (RIFS) PSH Program

SECTOR: Survivor Services

REQUIREMENTS:

English Required; Bilingual (particularly Spanish Chuukese) preferred Experience with Permanent Supportive Housing preferred

Must be able to pass extensive background check

Driving and proof of auto insurance required

This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

Program Summary
Hazel Ying Lee Permanent Supportive Housing (PSH) program provides wraparound comprehensive support to families with children who are identified as being currently at risk or experiencing homelessness. IRCO delivers culturally responsive services to the population we are serving. Support services for Hazel Ying Lee consists of retention services and housing placement services that are flexible tenantdriven voluntary individualized and culturally specific and/or culturally responsive. IRCO staff is responsible for providing onsite services for 30 permanent supportive housing (PSH)units as well as referral and linkage to outside resources timely documentation and program reporting.

Position Summary
PSH Retention Specialist II assist individuals and/or families who are at risk of or fully experiencing homelessness obtain or retain longterm permanent housing. This role utilizes a housing first strengthsbased empowerment model to cultivate trust establish and promote traumainformed communication provide advocacy direct services and support and case management that facilitates encourages and assists clients to reach their goals. The PSH Retention Specialist II utilizes their experience in homeless services and/or affordable housing as well as housing stabilization programs to enhance and improve programming facilitates working groups and is sometimes called upon to mentor less experienced staff members (Specialist I). This position us based onsite to work directly with participants and provide housing first culturally responsive and participantcentered services that focus on housing placement retention and wellbeing.

Essential Functions

• Adhere to program agency and federal legal policies on client confidentiality
• Implement clientcentered strengthsbased traumainformed empowerment mode in assisting clients to heal and attain stability as driven by their priorities and goals
• Collaborate with internal and external service providers to identify participants who meet criteria for PSH
• Assess potential participants for eligibility conduct intake sessions utilizing assessment and evaluation procedures and the best practices and conduct eligibility screening for other services
• Develop a case management plan for each participant provide shortterm crisis intervention for participants who wish to access services which include but are not limited to emergency shelters and motels; supports for long term housing stability; peer support; mental health services; securing employment; and referrals for other relevant services
• Assist participants in navigating and accessing appropriate services
• Make referrals to legal immigration services; assist participants in gathering documents and evidence write letters of support
• Provide or secure interpretation translation and accessibility services

Secondary Functions

• Ability to meet multiple including conflicting deadlines
• Strong analytical and decisionmaking abilities for related job functions
• Ability to deal with distressed and demanding clients and employees in an effective manner
• Ability to maintain a high level of confidentiality
• Ability to communicate with a variety of personality types and levels of the organization as well as with people outside of the organization
• Ability to work flexible hours to meet the availability of clients
• This position works under the guidance of the Director of Community Safety & Wellbeing and Survivor Services Sector Manager
• This position does not supervise any employees. It will however be asked on occasion to train orient and direct the work of new employees of IRCO

Education & Experience

MINIMUM JOB SPECIFIC QUALIFICATIONS:

• Demonstrated skill and experience working directly with people from diverse racial ethnic and socioeconomic backgrounds.
• Ability to cultivate and develop inclusive and equitable working relationships with stakeholders colleagues and community members.
• An effective and compassionate communicator both verbally and in writing with excellent active listening skills to identify the needs of our clients
• Training and understanding of TraumaInformed Care
• Ability to meet multiple sometimes conflicting deadlines.
• Analytical problem solving and decisionmaking abilities

PREFERRED QUALIFICATIONS:

• Proven knowledge of JOHS and HUDrelated programs strongly preferred
• Fluency in English and Bilingual (Spanish Chuukese) preferred and strong cultural awareness and sensitivity
• Strong computer skills including proficiency in the use of Data Entry (Wellsky) and Microsoft office related software applications
• Strong communication skills in a multilingual multicultural organization
• Strong ability to work with multicultural staff in a team setting
• Ability to prepare detailed participant case files
• Ability to adapt to unusual situations to resolve a problem
• Ability to use initiative and judgement in completing tasks and responsibilities
• Ability to function in a positive manner in a demanding work environment to demonstrate a high degree of flexibility to respond to priorities and schedules that change frequently and to meet commitments

Physical Mental & Environmental Requirements

• Hybrid setting job
• Positions require some analysis of problems or decisionmaking ability
• Work under close supervision
• Well protected environment with minimal hazards or obstacles
• Stable work schedule with minimal fluctuations

Supervisory Responsibilities
Positions at this level are not responsible for any supervisory functions or responsibilities but may occasionally be asked to orient and/or train new employees or volunteers.

What We Offer

IRCO is a very employeefriendly workplace and offers great benefit package to our staff:

• Many flexible working arrangements and schedule
• Amazing opportunity to work with people who come from all over the world
• Work that helps your community
• 3 to 6 weeks of PTO per year
• 401k match of over 100 on first 5 immediate vesting
• 3 match for student loans or college savings
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 90 coverage for employee AND Families no deductibles
• Employer Paid Life Short term and Longterm Disability Insurance
• Flexible spending account

Required Engagement

Engage fully in recommended professional development as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCOs mission vision and valuesbased initiatives.

How To Apply

1. Complete the IRCO application in our Careers Portal: IRCO Application for Employment.
2. Upload your resume and cover letter addressing your qualifications for this position IRCO Careers.
3. For questions about this position please email

Please note that physical applications are accessible from IRCOs main office 10301 NE Glisan Portland OR 97220. Due to the high volume of applications received we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter resume and IRCO application.

IRCO is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any characteristics protected by law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.