Technology Operations Sr Analyst Night ShiftVaried Days

Do you envision finding a meaningful role with an inclusive and compassionate team At Childrens Mercy we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference which is why we have been recognized by U.S. News & World Report as a top pediatric hospital for eleven consecutive years.

Childrens Mercy is in the heart of Kansas City a metro abounding in cultural experiences vibrant communities and thriving businesses. This is where our patients and families live work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in childrens health we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

The Technology Operations Senior Analyst provides mentorship and escalations from Technology Operations Analysts and works to resolve more complex Tier 3 issues. Sr. Analysts provide support for all technologies continually builds their IT skillset and provides customer service to staff for IT related issues. Sr Analyst identifies process improvements and leverage light scripting or automation work to simplify or eliminate work across IT Operations. Sr Analysts often collaborate with IT leaders and Tier 4 product teams to streamline support. Sr Technology Operations Analysts represent the IT team in crossfunctional project teams.

Light scripting and automation experience highly preferred. Powershell JSON C AWS Lambda Python Azure Functions experience highly preferred at time of application.

NOTE: This is a Night Shift role 10:00p8:30a) and will work onsite various scheduled days each week.

At Childrens Mercy we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve as well as our core values of kindness curiosity inclusion team and integrity.

Additionally its important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve as well as the Childrens Mercy staff we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found nonimmune to measles mumps rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus diphtheria acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines medical and/or religious exemptions can be further discussed with Human Resources.

• Lead resolution of Incidents and Tasks including identifying and escalating complex customer Incident and Tasks.
• Provides mentorship and escalation help to Technology Operations analysts. Engages with Lead TechOps Analysts for mentorship and escalation assistance.
• Participates in medium/large projects to assist in technical implementation or troubleshooting for net new or expanding efforts at the hospital. IT Project work is typically complex and detailed.
• Identifies process improvements to drive optimization and simplification in how we support the hospital.

• Bachelors Degree Bachelors degree in Computer Science or related field of study and 57 years experience in Technical support or related roles preferred. Light scripting and automation experience highly preferredOR
• High School diploma or equivalent and 7 or more years experience in lieu of a degree. Experience in customer support and/or Technical Support preferred. Light scripting and automation experience highly preferred.
• ITIL Foundations Preferred
• CompTIA Network Preferred
• CompTIA Server Preferred
• MCSA or CCNA or equivalent Preferred

The benefits plans at Childrens Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Our pay ranges are market competitive. The pay range for this job begins at $34.21/hr but your salaried offer will be determined based upon your education and experience.

This position is not eligible to work remotely which means that the person hired will be required to work onsite at one of our Childrens Mercy locations and may not work from home.

Childrens Mercy hires individuals based on their job skills expertise and ability to maintain professional relationships with fellow employees patients parents and visitors. A personal interview formal education and training previous work experience references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race color religion sex national origin age disability creed genetic information sexual orientation gender identity or expression ancestry or veteran status. A drug screen will be performed upon hire. Childrens Mercy is smoke and tobacco free.

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service you will find a home at CM. In recruiting for our team we welcome the unique contributions that you can bring including education ideas culture ethnicity race sex sexual orientation gender identity and expression national origin age languages spoken veteran status color religion disability and beliefs.