Hostel Attendant
Hostel Attendant
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Job Description
Position Title: Hostel Attendant
Classification: FullTime Temporary. Weekends and evenings are required. 37.5 hours per week.
Wage: $19.00/hour
Application Closing Date: Open until filled
Staff Accommodation: Yes
Contract Start: As soon as possible October 2025
Location: Canmore HI Hostel201 Indian Flats Road Canmore AB T1W 2T8
Hostel Website: Desk and Reservations:
Greet and assist hostel guests in a friendly and professional manner.
Checkin and checkout guests creating a seamless arrival and departure experience.
Provide information on Hostel facilities local community and create reservations for the Canmore hostel.
Monitor the hostel email and guest inquiries.
Answer phone calls from guests with hostel inquiries.
Handle guest complaints and conflict resolution to ensure satisfaction.
Making hostel reservations if needed.
Daily usage of Teams and our property management system.
Housekeeping:
Perform daily housekeeping duties to ensure cleanliness and orderliness of hostel common areas and guest rooms.
Change bed linens clean bathrooms vacuum mop and ensure rooms are ready for guest arrival.
Perform housekeeping duties as needed this may include deep cleans facility checks.
Maintain inventory of cleaning supplies as needed and ensure that stock of stored and used in a safe manner.
General Responsibilities:
Answer inquiries via phone email or in person.
Maintain a positive and welcoming atmosphere for guests.
Adapt to any additional duties or responsibilities assigned within the hostel environment.
Qualifications and Skills:
Positive and engaging personality.
Strong communication and interpersonal skills.
Attention to detail and commitment to maintaining a clean environment.
Time management to ensure tasks are completed in a timely and effective manner.
Previous travel hostel or customer service experience is an asset.
Ability to lift up to 50lbs and roll objects up to 75lbs.
Fluency in a second language is an asset.
About the ACC:The ACC is a notforprofit organization established in 1906 that has grown to include 33 backcountry huts and 25 volunteerrun sections across the country. We also organize seasonal programs such as our annual General Mountaineering Camp as well as Shadow Lake Lodge and our hostel in Canmore. We have a rich history in Canadian Mountaineering and a dynamic team at the office to manage our diverse portfolios.
Position Overview:Operating 7 days a week from the ACC Clubhouse Clubhouse Housekeepers are responsiblefor ensuring that the hostel is kept clean and hygienic by performing housekeeping duties in accordance with Alpine Club of Canada policies and procedures and mission statement. This position is responsible for performing regular cleaning duties and laundry duties.
How to Apply:
Please Click Apply for This Job and upload your cover letter and resume. To help us learn more about you in your cover letter please clearly detail the following:
1. Why you want to work at the ACC and as a Hostel Attendant for the ACC.
2. What interpersonal qualities you have that would make you a great addition to our team.
3. The technical highlights of your experiences that would make you a great fit for this role.
The Alpine Club of Canada is an inclusive and equal opportunity employer. All applicants will be considered for employment without attention to age colour race gender ancestry ethnic origin disability or sexual orientation. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence.
Priorto receiving an offer ofemployment the successful candidate will be required to submit copies of allrequired certifications anddocumentation including records Alpine Club of Canada wishes toexpress our appreciationto all applicants for their interest and efforttoin applying for this position. However only those candidates selectedfor interviews will be contacted.
Employment Type
Full-Time
