Product Support Operations Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Caterpillars Americas Distribution & Services Division is hiring a Product Support Operations Consultant in Global Dealer Service Operations within Global Service. In this role you will be the lead for the Component Rebuild Center (CRC) Certification Program collaborating within Global Dealer Service. You will support dealers in their CRC Certification journey improve efficiency and quality of component rebuilds for the component rebuild support team.

Additional Info:

• This position is located in Peoria IL

• This position requires up to 60 of working time travel both domestic and international

• Relocation assistance is available for this position

What You Will Do:

• Develop & maintain rebuild efficiency and quality standards through CRC Certification materials & program.

• Perform CRC assessments with DSD field support team at dealer component rebuild facilities.

• Integrate Continuous Improvement and Best Practice ideas as part of your business activities.

• Collaborate extensively with DSDs.

• Support dealer component rebuild projects by identifying Best dealer practices and working with engineering & support teams on specific projects supporting the reuse of Caterpillar product.

• Working with dealers on capital plans and skill requirements for workshops.

• Ability to effectively communicate and influence at all levels of a dealership.

This position impacts the success of the Caterpillar Services Division. Your expertise will help improve the companys ability to meet customer expectations improve quality reduce costs and increase profits.

What You Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

• Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with dealers and peers.

• Strategic Thinking: Knowledge of the importance of big picture thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

What Will Set You Apart:

• Fouryear engineering or technical degree or equivalent jobrelated experience

• 3 years of professional level experience.

• Previous dealer facing product support field experience.

• Engine Drivetrain and Hydraulic component rebuild experience

• Dealer Component Rebuild Center experience.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjobrelated knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to parttime employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals Including minorities females veterans and individuals with disabilities are encouraged to apply.

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