Senior Product Manager - Tech Level 6 Selling Partner Support Engagement

Do you want to revolutionize how Amazon associates work We are recruiting a Senior Product Manager Technical (PMT) to help us transform our associate support tools through the power of generative AI.

Our associates are the backbone of our seller support system and were committed to empowering them with AI tools that enhance their efficiency and effectiveness. Currently our associates handle complex Seller inquiries across multiple systems and knowledge bases. In 2024 were focused on leveraging Large Language Models (LLMs) to streamline their workflows and amplify their capabilities. As a Senior PMT on our team youll be at the forefront of this transformation. Your role will be critical in ensuring our AIpowered tools deliver accurate consistent and helpful assistance to our associates. Youll balance creative vision with technical making datadriven decisions while pushing LLM capabilities to new frontiers. Working directly with Applied Science and Engineering teams youll help create worldclass support experiences and invent interactions that were previously impossible.

Key job responsibilities
Developing and executing scalable business plans and product requirements being a business owner
Driving crossfunctional projects to completion
Developing strategies based on data analysis
Communicating effectively with senior management
Maintaining a deep customerfocus
Balancing strategic thinking with tactical detailed
Working cross functionally with teams throughout the company

A day in the life
The primary role of a PMT within Amazon is to assume endtoend product ownership over one of our technical product offerings. PMTs are expected to dive deep into the technology both from a product and customer perspective working with software engineers and business partners to define build launch and grow new technologydriven products and services. With input from business stakeholders they develop business and product requirements prioritize needs and manage milestones and overall roadmap. PMTs work closely with technical teams to understand root causes of customer pain points and drive the right solutions to exceed customer expectations.

About the team
We are a team of product managers program managers and process engineers constructing guided solutions for Sellers and Support Associates so that we can quickly and accurately solve the problems our Sellers encounter everyday.

Bachelors degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executivelevel prioritization and planning

Experience in using analytical tools such as Tableau Qlikview QuickSight
Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136100/year in our lowest geographic market up to $235200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.