Bilingual Family Support Associate

About Us:

• If youre looking for an opportunity to transform the lives of poor and homeless men women and children in your community we may have a job for you.
• Since 1972 Metropolitan Ministries has been providing lifechanging solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots donor and volunteerfueled community nonprofit. At Metropolitan Ministries we serve families in Hillsborough Pinellas Pasco Polk and Hernando counties with compassion practical help and a willingness to make a huge difference.

What we offer:

Salary: $17.00 $18.00

Group health vision and dental coverage at affordable rates along with family coverage if you choose to purchase it.

Preventative care is 100 covered (free) on all plans.

PTO is offered to fulltime and parttime employees.

11 days of PTO and 10 paid holidays annually.

Option to participate in the 401K plan with employer match.

$15000 in employee Life Insurance paid for by Metropolitan Ministries.

Employee Assistance Program

Option to participate in supplemental group insurance plans at affordable rates.

Tuition reimbursement program

Training and career development.

Discounted membership at the YMCA.

Job Functions:

The Family Support Associate is a crossfunctional position supporting Client Services the Metro Market and the Front Desk ensuring Mission statement is fulfilled with each client interaction. Additionally clients are assessed according to the Family Support Center Policies and Procedures with a focus on screening clients in need of daytoday services in a timely and efficient manner. This position is also responsible for providing resources for clients to include SNAP applications while properly utilizing HMIS realtime data entry.

Essential Responsibilities:

1. Responsible for providing client evaluations for determining services and approve those services based on policy procedure and guidelines. Take an active role in ensuring data collection is being performed based on department guidelines and reporting of data is timely and accurate.
2. Ensure services are offered with a smooth and timely client flow exercising good stewardship and ensure Mission statement is fulfilled with each client interaction.
3. Provide community resource information regarding other agencies organizations and ministries to meet varying needs of clients. Assist clients with obtaining SNAP benefits. Maintain professional manner and confidentiality standards with clients.
4. Ensure the Metro Market and Metro Outfitters has adequate support with appropriate volunteers and interns. Work directly with warehouse staff to ensure Market and Outfitters are stocked with inventory for the purpose of stocking shelves and ensuring availability for client needs. Utilizing appropriate requisition process for food clothing and hygiene items.
5. Coordinates with Family Support Coordinator to ensure all operations of the Metro Market and Outfitters to include but not limited to ordering inventory stocking of food and clothes cleanliness of all space and equipment (carts freezers refrigerators shelves floors air vents etc. are met.
6. Maintain accurate required temperature logs and follow all USDA food requirements for the MetroMarket. Complete SafeStaff / SafeServe and annual USDA training.
7. Support Family Support Center front desk ensuring that assessment of services are being obtained with dignity concern care safety and welfare of Metropolitan Ministries and its clients. Greet all clients volunteers staff and visitors with a warm genuine welcome and smile. Follow sign in and out procedures for all clients entering the Family Support Center. Receives client applications and questions; determines clients needs and directs to appropriate staff member or resource.
8. Manage incoming calls and clients in a timely polite and professional manner route calls to appropriate recipient or utilize community resources knowledge to provide a referral. Respond to voice mail messages timely and efficiently through return call or transfer to appropriate staff.
9. Work in coordination with Family Support Supervisors to train and develop interns and workstudy students.
10. Participates in Metropolitan Ministries events holiday efforts Family Advisory Committee meetings and events extended evening hours and all other duties as assigned.

Education and Experience:

A minimum of a High School diploma or GED. Experience working with individuals who are homeless or at risk of homelessness or have mental health/substance abuse issues preferred. Must be willing to continue education on homeless population and continue enhancing professional skills by taking initiative in attending appropriate jobrelated trainings seminars conferences and workshops.

Skill Requirements:

Requires heart for ministry and comfort working with poor and homeless families and individuals. Requires understanding of poverty a high degree of maturity strong interpersonal skills and the ability to work with low socioeconomic and diverse populations facing crisis situations in a professional and diplomatic manner. Knowledge of community resources available to homeless population. Ability to deescalate clients on the edge of verbal or physical trauma. Ability to work as part of a team within a multidisciplinary framework. Ability to manage other employees and volunteers. Demonstrates computer literacy with knowledge of Microsoft Office and client databases. Requires customer service and oral and written communication skills. Bilingual required.

Physical Requirements:

Must have adequate hearing and speaking ability. Must be capable of working outdoors in sunlight and higher temperatures on occasion. Must have the physical emotional and spiritual stamina to handle jobrelated issues and stress. Must be able to lift 20 lbs. or more.

Other:

Must demonstrate legal authorization to work in the United States. Must pass required background preemployment screening. Must be able to communicate effectively in English and Spanish.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color women LGBTQIA Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability please contact us ator via email at