Program Manager - Digital and Client Experience
Program Manager - Digital and Client Experience
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Job Description
This is a NonEmployee Contingent Worker Role providing services for TIAAs family of companies and will be employed by TIAAs preferred 3rd Party Supplier. As a NonEmployee CW perform a variety of moderately complex business planning support and projectrelated an exceptional standard of quality and holds themselves accountable to achieving excellent results.
This role will sit onsite likely in a hybrid capacity at the location(s) listed in this posting.
The anticipated term of this engagement will be 7 months. This term could be extended based on company business needs.CWProject/Program Management Analyst VThe ProjectProg Mgmt job plans organizes and controls resources/processes to achieve project/program objectives within scope time quality and budget constraints. This job is recognized as an expert in the field of Project Management and is responsible for managing the organizations largest and most complex projects.
Key Responsibilities and Duties
- Organizes large project teams by assigning individual responsibilities developing project schedules and determining resource requirements necessary to ensure project is successful.
- Estimates the costs resources and time required to complete each phase of large and/or complex projects and allocates resources and tasks to ensure these targets are met.
- Establishes project plan and monitors progress and performance against this plan.
- Monitors the status of projects including cost timing and staffing.
- Identifies and resolves obstacles to completing project on time and to budget.
- Conducts project meetings and prepares regular reports to communicate the status of the project within and beyond the project team.
- Coordinates the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.
- Liaises with other operational areas in the organization to secure specialized resources and contributions for the project.
- University (Degree) Preferred
- 5 Years Required; 7 Years Preferred
- Physical Requirements: Sedentary Work
Career Level
9IC
- Experience working in Digital & Client Experience environment (not IT specific)
- Working in a matrixed environment
- Working with senior leadership on strategic initiatives
- Leads project meetings and identifies crossfunctional impacts to project initiatives and develops recommendations to influence programs for end to end customer/associate journeys
- Proactively drive integration and collaboration across key business partners e.g. technology/engineers finance legal regulatory and cross enterprise stakeholders
- Communicate program updates to leadership team across portfolio to stakeholders and to program and projects teams and ensures stakeholder agreement across enterprise impacts
- Create executive level presentations for leadership (Board EC and QBR) to monitor progress through completion and coordinate ongoing project level reporting interdependency management performance management and issue risk and change review and escalation reporting
- Work with Business Owners to ensure all risks issues cross project/project dependencies are clearly identified mitigated and consistently monitored to ensure delivery per plan and to ensure project/program with dependencies are fully aware of status on program/project assist with clearing obstacles
- Work with Business Owners to drive outcomes and performance metrics
- Owns and manages timelines and planning deliverables including resource requirements scope management drives outcomes stakeholder engagement and budget
- Provide guidance to teams and assist with the identification of cross enterprise impacts and cross enterprise resource engagement
- Track and report on project portfolio performance providing a realtime comprehensive and prioritized view of all projects
- Share lessons learned and best practices across programs building relationships with stakeholders and brokering relationships at all levels
- Maintain processes to ensure project management documentation reports and plans are relevant accurate and complete
- Individual will not manage direct reports but will partner with business owners and senior leaders across the portfolio to ensure programs / projects are managed appropriately
- Proven ability to execute in SAFe environment
- Proficient in MS Office suite including MS Project Outlook Word PowerPoint Excel etc.
- Ability to build strong relationships and work across the enterprise with LeadershipStakeholders and Business Partners
Anticipated Posting End Date:
Base Pay Range: $59.28/hr. $101.44/hr.Actual base salary may vary based upon but not limited to relevant experience time in role base salary of internal peers prior performance business sector and geographic location.
Equal Opportunity
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Required Experience:
Manager
Employment Type
Full-Time
