Butler
Butler
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Job Description
Join us as a Head Butler at 45 Park Lane recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024 and Hotel of the year London at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected in our values of passion personality respect working together and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Head Butler you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our awardwinning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.
What youll do
As a Head Butler at 45 Park Lane you will be at the heart of creating memorable and personalised experiences for our guests. Your primary role is to welcome guests ensure their suite is perfectly prepared and attend to their individual needs throughout their stay. This includes:
Training Recruiting and motivating a team butlers to deliver serviceexcellence.
Guest Welcome and Suite Preparation: Warmly greeting guests upon arrival handling inroom checkins and ensuring suites are impeccably presented.
Personalised Guest Service: Anticipating and fulfilling guest requests with discretion and attention to detail from unpacking luggage to arranging bespoke experiences.
Coordination and Communication: Collaborating with departments such as Housekeeping Room Service and Concierge to deliver seamless serviceand ensure our guest profiles are being regularlyupdated and enriched.
Knowledgeable Service: Possessing excellent knowledge of the hotel its facilities and current events and locations around London to enhance the guest experience.
Hospitality Excellence: Ensuring that every interaction is conducted with the warmth precision and care synonymous with The Dorchesters legacy.
You will be working on a sevenday rota based on a threeshift pattern:
Morning shift: 07:0015:45
Middle shift: 10:0018:45
Late shift: 14:3023:15
You will receive two days off per week and will be required to work on bank holidays as part of the rota.
Previous experience inaLondon Boutique hotel as Butler Manageror Assistant Butler Manager.
Strong ability to lead a team ofindividuals to achieve service excellence and professionalism at all times.
Exceptional guest service orientation with the ability to anticipate needs and personalise experiencesthrough genuine care and creativity.
Strong ability to work both independently and as part of a collaborative team.
Thorough understanding of service protocols etiquette and professional presentation standards.
Excellent verbal and written communication skills in English.
Flexibility to work a variable shift pattern including weekends and bank holidays.
Familiarity with Londons key locations attractions and cultural events to confidently advise guests.
Multilingual abilities especially in languages frequently used by international guests.
Formal training in luxury hospitality or butler service standards.
This role is ideal for someone who thrives on delivering highly personalised service enjoys being part of a team that creates unforgettable experiences and is passionate about upholding the excellence associated with one of Londons most prestigious hotels.
What youll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50 off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels Benefit from discounts at various high street and online shops
- Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8 towards your pension); Benefit from Seasonal ticket loan Rental deposit scheme private financial advice and Eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events including a summer party winter ball pub quizzes and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a 1000 bonus when you recommend a friend.
- Wellbeing Support: Access immediate wellbeing advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply alternative formats of information or adjustments to the assessment process itself) please do call People & Culture team onor emailso that we can discuss how we can support you through this process.
Employment Type
Full-Time
