Manager Energy Services
Manager Energy Services
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$ 103168 - 180523
1 Vacancy
Job Description
Closing Date to Apply: Monday May 5th 2025
Salary: $103168.00 $180523.20
Typically selected candidates are hired at a salary rate between the minimum and midpoint of the range.
Benefits: This link below will provide you with Grant PUDs benefit that may be available if hired different employee types are eligible for different benefits.
Grant PUD Unified Insurance Program
Position Summary
Under limited supervision provides strategic guidance recommendations and operational leadership on demandside resources conservation targets joint use operations program design and outcomes to the Commission Executive Leadership Team and District staff while leading implementation efforts. This role is responsible for the development and of departmental business plans while ensuring alignment of programs with Districtwide initiatives and meeting regulatory compliance obligations. The position plays a key role in supporting organizational planning risk management and stakeholder engagement across internal and external partners. It also contributes to continuous improvement efforts to enhance program performance and service delivery.
Essential Functions
Essential functions as defined under the Americans with Disabilities Act may include any of the following representative duties knowledge and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include but are not limited to the following:
- Leads the development and of short and longterm goals for department aligning initiatives with District wide strategies and priorities.
- Actively participate and support the Energy Services and Product Development teams by providing significant contributions to business unit policy decision making longterm planning and strategy development.
- Supports District teams in developing the Integrated Resource Plan (IRP) and Clean Energy Implementation Plan (CEIP). Leads the development of Conservation Potential Assessment (CPA) and Demand Response Potential Assessment (DRPA) and other key industry planning initiatives to ensure a costeffective resource mix avoid financial penalties and build longterm system capabilities to meet future needs.
- Plans directs and manages teams responsible for demand side management program delivery including energy efficiency programs new behindthemeter energy development initiatives and joint use operations.
- Guides the department in leveraging technology to enhance customer experience and convenience by developing and managing tools that ensure programs deliver maximum value. Leads efforts to identify and implement integrated customer energy solutions that improve reliability coordination and responsiveness.
- Responsible for coordinating all phases of Grant PUDs Joint Use program including quality assurance and timeliness of project deliverables. Joint Use includes attachment inventories and audits NESC safety inspections permitting makeready/makeright engineering and other related services.
- Collaborates with customers governmental agencies and industry partners to proactively anticipate and address community and customer needs through the oversite implementation and innovation of programs that deliver diverse outcomes for both the community and the District.
- Leads the Districts IncomeQualified community engagement activities and acts as a liaison with neighboring utilities public agencies and the business community to address local and regional issues.
- Manages internal and external stakeholder relationships facilitates crossfunctional departmental coordination and serves as the primary liaison for related programs.
- Engage with customers and staff to ensure every customer interaction is consistent with the Districts Code of Excellence and associated values. Provide regular coaching training and feedback to staff contractors and volunteers to maintain high standards of customer service and improve customer experience.
- Serve as an escalation point for unresolved issues applying sound judgment and conflict resolution skills in support of Grant PUDs mission. Ensure customer feedback is accurately captured in Customer Information Systems.
- Develop and implement appropriate controls to ensure sensitive and confidential information is protected throughout all transactions.
- Lead compliance tracking risk analysis and reporting systems of managed programs to support transparency and accountability.
- Ensures compliance with applicable laws and regulations such as the Energy Independence Act (I937 and the Clean Energy Transformation Act (CETA) develops plans processes and data integrity controls to ensure documentation of results are completed in a manner that meets regulatory requirements.
- Responsible for daily operations and the overall direction coordination and evaluation of the employees managed. Carries out supervisory responsibilities in accordance with the Districts policies Code of Excellence and applicable laws. Duties include hiring training planning assigning and directing work performance management and resolving employee issues.
- Provides technical guidance to employees colleagues and customers.
- Lead the design implementation and updating of policies and procedures related to Energy Efficiency Net Metering Demand Response and Joint Use programs ensuring alignment with program goals and operational priorities. Provides leadership and project oversight for effective resource use supervising all aspects of these programs and ensuring compliance with State and Federal requirements.
- May operate a district vehicle.
- Demonstrated commitment to Grant PUDs mission vision values strategic plan and Grant PUD/IBEW Local 77 Code of Excellence. The incumbent should be familiar with these organizational priorities and behave in a way that aligns with these expectations.
- Understand and adhere to compliance requirements for this position that may include laws regulations security guidelines Grant PUD policies & procedures.
- Actively participate in all aspects of our safety program including but not limited to:
- Following all safety policies and procedures;
- Alerting supervisors and coworkers to unsafe or hazardous working conditions;
- Reporting any safety incidents or close calls within 24 hours to your supervisor; and
- Accepting feedback from supervisors and coworkers regarding your own safety performance.
- Accept responsibility for the safety of all team members and model safe behaviors by:
- Accept responsibility for the safety of all team members and model safe behaviors by:
- Clearly defining and completing performancefocused safety activities required of you and your team.
- Supporting work stoppages by employees when they identify unsafe/hazardous working conditions.
- Acknowledging compliant safety behaviors and good safety performance from members of your team(s).
Required Qualifications (Education Experience Licenses & Certifications):
- Bachelors degree in business management finance customer service or related field OR 2 additional years of relevant experience in lieu of degree.
- Six 6 years of experience in customer service energy services demand side management joint use experience which includes at least 2 years of people leadership.
- A valid drivers license with no driving restrictions.
Preferred Qualifications (Education Experience Licenses & Certifications):
- Working knowledge of electrical utility system concepts
- Working knowledge of energy conservation programs
Other Knowledge Skills & Abilities:
- Understanding of demandside management value streams and associated industry cost tests to determine measure and program costeffectiveness.
- Knowledge of concepts principles theories and methods surrounding customer service industry standards and best practices.
- Staff development methods set to engage team members and promote meaningful performance improvements.
- Knowledge of financial management philosophies and budgetary guidelines associated with managing large financial expenditures.
- Ability to effectively communicate complex or controversial topics to a diverse group of audiences including all levels of management and the board of commissioners.
- Knowledge and ability to implement project and program management best practices.
- Knowledge of conservation and environmental federal and state laws policies and rulemakings and be able to apply knowledge to practical and theoretical situations.
- Identifying and analyzing potential problems with limited data and evaluating options to form conclusions.
- Ability to make timely decisions and sound recommendations to senior management.
- Utilizing MS office products; customized financial billing and customer service software tools and applications.
Physical Requirements:
- Position may be eligible for hybrid work arrangement: Yes No
- Majority of work is performed in a standard office setting.
- Will perform work onsite at the locations of the assigned Business Units
- Typical shift of employees in this position: 8 hours 9 hours 10 hours 12 hours
*applicant/incumbent should refer to the Physical Capacity Evaluation (PCE)The statements contained herein reflect general details as necessary to describe the principal functions for this job the level of knowledge and skill typically required and the scope of responsibility but should not be considered an allinclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas.
Required Experience:
Manager
Employment Type
Full-Time
