Manager Multi-Department Crisis Response Team MDCRT
Manager Multi-Department Crisis Response Team MDCRT
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 84558 - 127514
Vacancy
1 Vacancy
Posted on :
01-05-2025
Job Description
Job Summary
Essential Job Functions
- Supervises staff weekly schedules and directs work performs orientation training and quality assurance activities regarding staff performance; recommends personnel actions such as selection and evaluation performance management regular check points etc.
- Provide effective and inspiring strategic leadership in the implementation refinement and ongoing management of assigned teams within the Special Projects Department.
- Work in collaboration with A&E Managers and/or Supervisors in the deployment of Homeless Engagement Teams in support of targeted outreach efforts determined by LAHOPS and requests received via email or phone.
- Coordinate weekly team meetings and provide regular oneonone staff supervision.
- Develops working relationships with various stakeholders community partners and service providers in the development evaluation and enhancement of permanent supportive housing time limited subside or housing navigation programs.
- Implement and lead a continuous quality improvement process throughout the system by identifying gaps and barriers in the system of care for homeless families and individuals by focusing on system/process improvement and impact measurement.
- Ensure accurate and effective monitoring of programs data collection contracts implementation and outcomes in collaboration with other departments and/or units
- Coordinate facilitate and/or participate in internal and external activities that focus on integration and enhancement of services and systems.
- Coordinate/recommend training on emerging and best evidencebased practices related to performance issues both internally for LAHSA staff and externally for providers in the community.
- Provide support and reports to LAHSAs governing bodies and perform other projects as needed.
- Responsible for monitoring and reporting the achievement of all contractual requirements and performance indicators prepare weekly and monthly progress reports and monitor program budget.
- Maintain process and documentation for request tracking and approving changes to project scope deliverables and/or timeline.
- Facilitate meetings or working groups of project participants as needed.
- Assist with setting up operations and maintaining Navigation Center(s).
- Coordinate the development of cooperative relationships with service providers law enforcement public safety officers and/or all other community resource personnel.
- Oversee client referral and intake process.
- Ensure the safety security and sanitation of the Navigation Center.
- Coordinate and ensure participants receive three meals per day in their assigned rooms.
- Coordinate and ensure routine housekeeping and maintenance.
- Analyze service data to identify trends regarding geographic coverage effectiveness of engagement resource needs etc.
- Monitor the Referral Hotline line and email for quality resource delivery and customer service.
- Assist the department director with developing implementing and submitting reports and records.
- Provide updates and/or special reports to leadership upon request and perform all other duties as assigned.
Knowledge Skills & Abilities
- Must be computer literate proficient in Microsoft Outlook Word Excel and other computer systems with strong organizational written verbal and ability to communicate and present clearly and simply.
- Ability to navigate relationships with elected officials offices and city personnel across multiple levels of authority.
- Strong analytical timemanagement skills and demonstrated ability to exercise sound independent judgment. Must thrive under pressure and be able to accept constructive feedback.
- Ability to establish effective relationships and work cooperatively with individuals groups and organizations diverse in mission composition function capacity and geographic location.
- Ability to manage multiple priorities deadlines and schedules and meet productivity requirements in the face of changes obstacles or other unexpected events.
- Familiarity with LAHSA funded programs including best practices in homeless services program provision including Harm Reduction Housing First and TraumaInformed Care.
- Applicants must be able to display a successful track record of managing professional and paraprofessional staff while multitasking with a positive attitude and the ability to comfortably interact with diverse populations be energetic and independent and have strong leadership skills.
- Demonstrated organizational skills and proven ability to work independently and manage multiple projects and priorities within a multidisciplinary team environment.
- Knowledge of LAHSAs Homeless Management Information System (HMIS) and strong knowledge of the Coordinated Entry System and resources available through the continuums homeless services providers.
- Sets a high standard for personal and team performance with a focus on alignment of goals.
- Ability to think critically and identify patterns and themes.
- Strong understanding of intersectionality structural and systemic racism and vision of how to address the unique vulnerabilities of different populations experiencing homelessness.
- Prior experience working with streetbased teams indepth knowledge of homeless populations systems programs and resources including federal policy and program guidelines for coordination and evidencebased practices for homeless systems and interventions.
- Strong work ethic that serves as an example in the department.
- Creative problemsolving skills and attention to detail.
- Bilingual (English/Spanish) speaking and writing skills are strongly preferred.
- Ability to adapt rapidly in response to changing information or needs and capacity to employ conflict resolution techniques.
- Must be a confident selfstarter who can develop effective business relationships both internally & externally exemplifying the ability to communicate with and relate to a diverse group of people including clients community stakeholders and other staff.
- Prepare periodic reports for executive management as necessary or requested to track the accomplishment of strategic goals and evaluate work performed.
- A critical thinker with a high level of initiation motivation and enthusiasm.
- Participate in management and organizational meetings.
- Knowledge and expertise including but not limited to chronic homelessness outreach and engagement strategies intensive case management services best practice models mental health and substance use disorder services crisis intervention suicide assessment and prevention affordable housing and public benefits applications housing and landlord/tenant rights eviction prevention.
Training & Experience
- Minimum four 4 years experience in social services specifically working with homeless populations in a leadership role.
- A Masters degree in Social Work (or a related field) is preferred however relevant social service work experience including supervising staff and special projects may be substituted.
- Candidates should possess knowledge of best practice models for assisting homeless people with varying degrees of needs/conditions and have a strong understanding of contractual requirements/compliance and applicable performance measures.
- Must have experience working with a wide range of homeless and social service providers City and County Departments and Elected Officials and the ability to maintain those professional relationships.
Other requirements
- Familiarity with Los Angeles County freeway systems and geographic locations is necessary.
- Willingness to work flexible hours as required.
License Requirement
- A valid California Class C drivers license is required at the time of hire. Employees must have a good driving record for a minimum of three 3 years.
Schedule
- The Executive Director or designee may change the schedule of positions between Fully onsite and hybrid as necessary to accomplish LAHSAs business needs.
Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at; or via email at .
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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