Service Supervisor - Multifamily
Service Supervisor - Multifamily
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Overview
When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As a Service Supervisor with Hines you will be responsible for overseeing and coordinating all mechanical and technical support for Residences on the Avenue a luxury mixeduse Community in downtown DC. You will ensure the building and all areas in the property meet the Hines standard for appearance safety cleanliness and overall functionality. Responsibilities include but are not limited to:
- Provides leadership and support to team members ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative teamwork mindset
- Manage the completion of all work orders generated from resident requests
- Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met
- Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives
- Manage makeready process new moveins via inspection identifying needs scheduling contractors and vendors as needed and complete all maintenance tasks
- Implement and oversee inventory control
- Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency
- Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance
- Prepare and manage the maintenance and capital expense budget for the property
- Participate in regional and firmwide initiatives and assignments
- Participate in staffs evaluation process as needed and determined by Supervisor
- Operate adjust perform maintenance and repairs on all mechanical appliance electrical plumbing and HVAC related equipment to efficiently meet the objectives of the assignment
- Comply with all Hines policies and procedures as well as City State and Federal safety and environmental laws codes standards and regulations
- Effectively manage personnel overtime usage audit accuracy and provide approval of personnel time sheets
- Provide staff with correct equipment tools and training as appropriate to the property
- Provide direct reports with leadership hiring counseling terminations training and scheduling
- Adjust and operate the fire alarm and life safety systems
- Monitor and manage building energy use and maintain energy management programs
- Order stock and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues
- Ability to troubleshoot standard operations and repair problems with limited supervision
- Successful completion of all required training programs within required timeframes
- Able to analyze mathematical data related to financial and operational decisions
Qualifications
Minimum Requirements include:
- High school diploma or equivalent form an accredited institution preferred
- Two or more years of property maintenance management or leadership experience in a related industry
Have or obtain required city and/or government licenses or permits i.e.:
The EPA certification for refrigerant recycling
Pool & Spa Operator
* If upon hire or promotion to this position an individual does not have the required permits or licenses the individual will obtain those permits or licenses within six months of the promotion or six months from the date eligible for the license or permit.
Strong knowledge of plumbing electrical general carpentry HVAC and appliances
Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations
Proven ability to train and direct others
Excellent written verbal and customer service skills
Work indoors approximately 80 of the time and outdoors approximately 20 of the time
Use olfactory auditory and visual senses
Lift 25 lbs. or more
Climb up and down stairs and ladders
Access remote work areas and confined spaces (i.e. crawl spaces roofs)
Use full range of manual dexterity (i.e. sitting squatting bending kneeling walking and lifting)
Ability to work an oncall schedule and overtime as business needs deem appropriate
Meet the shift working requirements of the assigned property; shifts may include early mornings late evenings weekends and some holidays
Closing
At Hines we strive for excellence as a leading global real estate investment manager driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living office retail mixeduse logistics and life science projects all designed to enhance value connection and inspiration. Our strategic approach integrates local expertise with global knowledge taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices we recognize that the true driving force behind Hines success is our 5000 dedicated employees in 30 countries who draw on our 65year history to build the world forward. This is why we prioritize investing in our people offering comprehensive training competitive compensation robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team we cultivate an inclusive environment where everyone including our clients can thrive.
Hines is proud to be named to Fast Companys prestigious annual list of the Worlds Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
Required Experience:
Manager
Employment Type
Unclear
