Duty AgentCase Agent Assistant
Duty AgentCase Agent Assistant
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1 Vacancy
Job Description
ATTORNEY GENERAL (DEPT OF LAW)
DUTY AGENT/CASE AGENT ASSISTANT
Address: 2005 N CENTRAL AVE PHOENIX AZ 85004
Salary: $26.44 / HOUR
Grade: 18
Closing Date: OPEN UNTIL FILLED
The Arizona Attorney Generals Office Criminal Division Special Investigations Section is seeking a Duty Agent/Case Agent Assistant (PartTime). The position will work as a Case Agent Assistant (noncertified) and will report directly to the Major Fraud Unit 2 Supervisor. As a Case Agent Assistant the position will:
Receive evaluate and document all incoming complaints as the first point of contact.
Conduct interviews (telephonic inhouse personal or via office software); research the nature and scope of the allegations.
Prepare clear concise grammatically correct and detailed departmental reports to document all aspects of the complaint(s).
Refer complaints to the appropriate department or organization.
Present incoming complaints and summary reports to the Major Fraud Unit Supervisors and the Case Review Committee.
Utilizes various types of software and investigative tools and provides Special Agents and Assistant Attorney Generals with analytical research for skip trace identity and location of caserelated persons.
Assists case agents and AAGs as is appropriate within the scope and nature of the position and authorities.
May be called upon to testify in court based upon their roles as first point of contact
Maintain a professional appearance and demeanor at all times.
Other duties as assigned.
The position must also:
Provide support to other AGO employees and perform administrative tasks as needed.
Be safety conscious and use proper work methods by following standard police policies and procedures.
This position may be eligible for Remote Work up to two days a week based upon the departments business needs and continual meeting of expected performance measures.
Conduct preliminary investigations (conduct inhouse/telephonic interviews review complaints and associated documentation and write administrative reports).
Agent support duties; answer phone correspondence memos. Answer screen and direct incoming calls and mail to the appropriate individuals or areas.
Interact with walkin complainants and provide timely efficient and courteous service.
Other duties as assigned as related to the position.
KNOWLEDGE
As a Case Agent Assistant must have knowledge and an understanding of various Arizona criminal and civil statutes; and the roles responsibilities and jurisdictions of various city county state tribal and federal organizations.
SKILLS
As a Case Agent Assistant this position must have the skills to communicate effectively with people of various backgrounds and education levels using both verbal and nonverbal communication skills; conduct effective interviews; manage time and resources effectively; work effectively with team members including administrative staff and other investigators. This position may interact with representatives of other government agencies.
ABILITIES
As a Case Agent Assistant this position must have the ability to find collect preserve and evaluate information to determine the validity of and relevance to the alleged violation(s). This position must demonstrate initiative selfmotivation selfdiscipline and determination to fully and accurately document all incoming complaints as well as the ability to maintain confidentiality concerning criminal histories and case information on legal files of the Attorney Generals Office.
Preference given to individuals with previous law enforcement experience and knowledge of the criminal justice system. Must have computer proficiency and good organizational skills. The ideal candidate will have honorably served as an AZPOST certified officer within Arizona another state or federal agency.
Travel is required for this position. A valid Arizona Drivers License is required along with consent to have your driving record run periodically.
Must obtain Terminal Operator Certification (TOC) within six months of employment to run ACJIS inquiries.
All Special Investigations Section Staff applicants under serious consideration for hire with the Attorney Generals Office are required to be fingerprinted by the Office complete a criminal background check through State and Federal agencies and pass a polygraph test. A job offer cannot be tendered until the candidate has successfully passed the initial background check. Your record does not automatically constitute a bar to employment. Factors such as but not limited to age at time of offense and age of offense as well as the relationship between the offense and the job for which you apply will be taken into account.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
The Attorney Generals Office offers a comprehensive benefits package to include:
Student Loan Assistance
Sick leave
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program)
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and longterm disability insurance
Optional employee benefits include shortterm disability insurance deferred compensation plans and supplemental life insurance
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
Positions in this classification participate in the Arizona State Retirement System (ASRS).
Please note enrollment eligibility will become effective after 27 weeks of employment.
If you have any questions please feel free to contact Human Resources ator email us at
During all phases of the selection process people with a disability may request a reasonable accommodation by contacting the AGs Human Resources Office ator via email at The Arizona Office of the Attorney General does not discriminate on the basis of race color national origin sex disability religion sexual orientation or age in its programs activities or in its hiring and employment practices. The following division has been designated to handle inquiries regarding the nondiscrimination policies: Operations Division 2005 N. Central Ave. Phoenix AZ 85004 Phone:Fax:.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
