Senior Software Engineer
Senior Software Engineer
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Job Description
Job Description
Who we are looking for:
Zendesk is seeking an innovative and motivated Senior Software Engineer to join our growing Engineering & Integration Shared Services team. This role is essential for driving productivity and efficiency across the organization by leveraging cuttingedge tools and processes to address technical business challenges. As part of this team you will develop software solutions using a variety of bestinclass tools and platforms integrate data across SaaS systems and enhance the employee and customer experience with Zendesk products.
Responsibilities:
Development & Implementation: Design develop document test and deploy standardized solutions using integration automation and middleware tools. Integrate Zendesk products thirdparty SaaS systems and data platforms using appropriate tools and methodologies.
Testing & Quality Assurance: Develop and facilitate Unit Tests conduct System Integration Testing and support User Acceptance Testing (UAT) to validate solutions before deployment. Maintain highquality standards throughout development.
Backlog Refinement Sprint Planning & Daily Standups: Participate in backlog grooming and sprint planning to prioritize requirements define tasks and call out potential issues. Join daily standups to share progress discuss challenges and collaborate with the team within a 2week Agile Scrum sprint.
AI and Innovation: Explore and implement nextgeneration solutions leveraging AI and machine learning to enhance productivity and efficiency across Zendesk. Collaborate with business teams to identify automation intelligent workflows and integration opportunities that drive innovation.
Collaboration & Communication: Work closely with technical developers IT application owners solution architects and business system analysts to deliver highquality solutions. Communicate technical designs and status updates effectively.
Retrospectives & Continuous Improvement: Contribute to sprint retrospectives to evaluate performance and identify process improvements.
Production Readiness and Support: Oversee code deployment provide hypercare support troubleshoot production issues fix bugs establish root cause analysis (RCA) for reported issues liaise with software providers for any product issues and ensure service tickets are resolved to closure.
Qualifications
Experience: 5 years in integration or systems engineering with at least 5 years using enterprisegrade cloud integration platforms and proficiency with common API patterns and protocols.
Cloud Technologies: Fluency with AWS cloud system architecture with focus on serverless compute technologies including AWS Lambda Step Functions EventBridge SAM API Gateway SNS SQS Serverless Framework (or comparable experience with Microsoft Azure Cloud Platform or Google Cloud Platform).
Programming Languages: Proficiency in backend OOP language (Python preferred) and patterns fluency with Git/GitHub or commensurate version management systems.
SaaS Integration: Expertise in integrating CRM and financial SaaS applications such as Salesforce Zuora NetSuite Workday and Coupa.
Agile Methodologies: Proficient in Agile Scrum methodologies with experience using Jira and Confluence.
Custom Solutions Development: Proven ability to design document test and deploy custom solutions utilizing iPaaS and lowcode/nocode tools.
Data Management: Familiarity with ETL/ELT processes and experience with databases like DynamoDB Snowflake BigQuery and SQL.
Education: BA/BS in IT Computer Science or a related field or BS in a hard science and relevant industry experience; fluent in English.
Preferred skills:
Programming Skills: Proficiency in programming languages such as Python or Java and scripting languages like Bash.
Lowcode/Nocode: Experience using iPaaS/declarative platforms such as Workato Boomi or Mulesoft and experience with tools for ETL and reverse ETL (e.g. Hightouch Fivetran Census etc.
CI/CD Knowledge: Experience with CI/CD tools (e.g. GitHub Actions Travis CI Jenkins) for continuous integration and deployment.
Governance & Compliance: Understanding of governance security data compliance and privacy standards.
Change Management: Proven ability to champion change management and drive the adoption of new processes and technologies.
Observability Tools: Familiarity with observability and logging tools (e.g. Datadog Splunk).
Data Orchestration: Knowledge of orchestration and data transformation tools like Apache Airflow (DAG) Astronomer Fivetran Adobe Experience Platform and dbt.
Data Science and Analytics: Experience with curated datasets data catalog tools and effective data classification and tagging.
AI Insight: Knowledge of automation using AI machine learning (ML) and natural language processing (NLP).
About Zendesk
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly focus on innovation and scale with their growth.
More than 100000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco Zendesk has operations in the United States Europe Asia Australia and South America.
Interested in knowing what we do in the community Check out the Zendesk Neighbor Foundation to learn more about how we engage with and provide support to our local communities.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry physical or mental disability military or veteran status or any other characteristic protected by applicable law.
By submitting your application you agree that Zendesk may collect your personal data for recruiting global organization planning and related purposes. Zendesks Candidate Privacy Notice explains what personal information Zendesk may process where Zendesk may process your personal information its purposes for processing your personal information and the rights you can exercise over Zendesks use of your personal information.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Required Experience:
Senior IC
Employment Type
Full-Time
