Donor Services Specialist
Donor Services Specialist
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Job Description
Overview
You are naturally a caring and relational person but you know how to balance that with getting to the work at hand; juggling multiple tasks and priorities all while providing topnotch service to each and every donor. Youre the first point of contact for donors who have questions about their accounts helping them navigate their way through their accounts answering questions supporting their goals and providing guidance along the way. Knowing that every interaction with a donor is an opportunity to deepen relationships build trust and make a positive impact!
We are only considering candidates within the Greater Nashville area.
Please Note:Must be able to work in person all assigned hours and four prescheduled Saturdays during Spring and Fall Pledge Drives; some holidays which are TBD.
To succeed as a Donor Services Specialist you will:
- Be extremely detail oriented organized thorough and efficient.
- Have a high work ethic and desire to help others on your team.
- Thrive in an environment of overthetop customer service and be highly relational.
- Truly desire to pick up the phone and take inbound as well as make outbound calls to donors. 90 of your day is on the phone)
- Be comfortable and satisfied sitting 6 hours a day.
- Be flexible moving between computer and manual processes.
- Be social relational caring with others but we do have a lot to accomplish so able to balance that with getting to the work at hand.
- Can identify potential capacity in a donor for increased engagement opportunities.
- Knowledge of Salesforce a plus.
- Have excellent verbal and written skills (ability to write in our brand voice).
- Be experienced in MS Office Products and ability to quickly learn new systems.
- Be donor passionate donor centric
What we can offer you:
We provide a competitivehourly rate of $25.00 and thats not all!
- Industry leading Medical Dental & Vision coverage
- Short/long term disability and life insurance
- Robust 401K with company match
- Parental leave with Baby Bonding pay
- Generous PTO holidayand sick pay
- Unique company culture that includes exclusive access to concerts movie premieres media industry events and more
- Leadership and Career Development Programs including free access to LinkedIn Learning platform
About Us
Educational Media Foundation (EMF) is a nonprofit multiplatform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa CA with a singular radio station EMF today owns and operates the nations two largest Christian music radio networks (KLOVE and Air1 with over 1000 broadcast signals across all 50 states streaming audio reaching around the world and a growing family of media ministries including podcasts books films concerts and events. EMF employs nearly 500 team members between its offices in Nashville TN Rocklin CA and field locations around the country.
As an Equal Opportunity Employer EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class characteristic or status. However EMF is also a religious nonprofit organization where all team members contribute to the Companys mission of encouraging our audiences to have a meaningful relationship with to the Civil Rights Act of 1964 Section 702 42 U.S.C. 2000e I(a) EMF has the right to hire only candidates who agree with the Companys Statement of Faith. Also as a religious nonprofit organization the Company is not governed by the CA Fair Employment and Housing Act.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
