Facility Operations Center Engineer ADC InfraOps FOC
Facility Operations Center Engineer ADC InfraOps FOC
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 68300 - 152700
Vacancy
1 Vacancy
Posted on :
01-05-2025
Job Description
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help. Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Data Center Infrastructure Operations organization is looking for an individual with proven skills to help support our Facility Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data centers physical infrastructure. This team will ensure that the customer experience will be optimal and gratifying by way of consistency reliability and attention to detail.
The ideal candidate should have a basic understanding of Infrastructure have proficient computer and communication skills. The successful candidate will be responsible for providing assistance and support to the onsite operations teams. The position will help ensure overall availability and reliability to meet or exceed defined service levels. If you are passionate about the customer experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers then this may be the place for you!
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.
Key job responsibilities
Able to properly respond acknowledge investigate and dispatch critical alarms
Monitor the facility infrastructure platform
Perform change management tasks and create and issue tickets
Follow verbal and written directions
Have an intermediate level of understanding of critical infrastructure
Proficient computer and communication skills
Required shiftwork overtime and/or rotating schedules to support a 24X7 environment (Rotating shift work equates to weekends nights holidays and overtime shifts)
A day in the life
The Facility Operations Center (FOC) serves as the centralized 24/7 remote monitoring center for AWS data centers critical physical facilities infrastructure systems.
We support availability by assisting internal teams in communicating prompt and accurate alarm and event notifications.
The FOC ensures safety across all AWS data centers by enforcing Change Management policies and is the communication hub during emergency and normal operations.
About the team
The Facility Operations Center (FOC) is a singular support team which proactively monitor the lifesafety systems and the infrastructure equipment alarms (e.g. chillers temperature sensors generators UPSs Catcher switchgear breakers PDUs and ATSs) that provides power and cooling to the platform on a 24x7x365 basis.
We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to Acknowledged Investigated and Dispatched (RAID). Additionally the FOC serves as a communications hub during both standard and emergency operations.
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
3 years of technical support experience or Bachelors degree in engineering or equivalent
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Current active US Government Security Clearance of TS/SCI with Polygraph
Experience troubleshooting and debugging technical systems
3 years of customer service experience
3 years of Microsoft Office products and applications experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $68300/year in our lowest geographic market up to $152700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Data Center Infrastructure Operations organization is looking for an individual with proven skills to help support our Facility Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data centers physical infrastructure. This team will ensure that the customer experience will be optimal and gratifying by way of consistency reliability and attention to detail.
The ideal candidate should have a basic understanding of Infrastructure have proficient computer and communication skills. The successful candidate will be responsible for providing assistance and support to the onsite operations teams. The position will help ensure overall availability and reliability to meet or exceed defined service levels. If you are passionate about the customer experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers then this may be the place for you!
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.
Key job responsibilities
Able to properly respond acknowledge investigate and dispatch critical alarms
Monitor the facility infrastructure platform
Perform change management tasks and create and issue tickets
Follow verbal and written directions
Have an intermediate level of understanding of critical infrastructure
Proficient computer and communication skills
Required shiftwork overtime and/or rotating schedules to support a 24X7 environment (Rotating shift work equates to weekends nights holidays and overtime shifts)
A day in the life
The Facility Operations Center (FOC) serves as the centralized 24/7 remote monitoring center for AWS data centers critical physical facilities infrastructure systems.
We support availability by assisting internal teams in communicating prompt and accurate alarm and event notifications.
The FOC ensures safety across all AWS data centers by enforcing Change Management policies and is the communication hub during emergency and normal operations.
About the team
The Facility Operations Center (FOC) is a singular support team which proactively monitor the lifesafety systems and the infrastructure equipment alarms (e.g. chillers temperature sensors generators UPSs Catcher switchgear breakers PDUs and ATSs) that provides power and cooling to the platform on a 24x7x365 basis.
We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to Acknowledged Investigated and Dispatched (RAID). Additionally the FOC serves as a communications hub during both standard and emergency operations.
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
3 years of technical support experience or Bachelors degree in engineering or equivalent
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Current active US Government Security Clearance of TS/SCI with Polygraph
Experience troubleshooting and debugging technical systems
3 years of customer service experience
3 years of Microsoft Office products and applications experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $68300/year in our lowest geographic market up to $152700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Key Skills
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