Assistant General Manager
Assistant General Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
The Assistant General Manager (AGM) is responsible for leading the daytoday operations of the store in the absence of the General Manager and to otherwise support the General Manager in all facets of running the store. The AGM will review business results including profitability and plan for continued improvement. The AGM supports the selection and development of all Customer Service Associates and in conjunction with the FBM is responsible for the training of all Customer Service Associates in the store. The AGM is responsible for ordering goods and scheduling labor. The AGM is responsible to manage and oversee all safety processes within the store. The AGM ensures an exceptional customer experience. Where applicable this position will assist the GM with managing the fuel offer.
Principal Duties:
Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints or inquiries. Solicit customer feedback input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
Execute the corporate training plan for all CSAs and effectively conduct handson training to ensure associate proficiency. Ensure the planning and of established safety security quality and store operations policies procedures and practices.
Supervise the daytoday task assignments and performance for all associates. Assist with all matters relating to Customer Service Associates and the store team recruiting hiring training coaching associate engagement and performance management. Recognize and reward associates.
Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business. Delegate tasks and followup as necessary. In fullserve fuel stores responsibilities include supporting the GM with all areas of fuel labor including preparation of the schedule.
Monitor and analyze business processes and results to profitably achieve store goals. Examples include: reviewing and analyzing reports completing the store performance tracking board and managing shrink and spoilage.
Manage cash and lottery processes.
Analyze results and trends and prepare action plans to leverage the stores strengths and address areas of opportunity. Ensure the of all action plans.
Build relationships with community partners to connect the store with its community.
Ensure safety program and fulfill the store safety leader role.
Essential Functions:
Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to apply critical thinking skills in all situations
Ability to apply root cause techniques in order to solve problems
Ability to handle multiple projects simultaneously and independently
Proven selfstarter with demonstrated ability to make decisions
Understanding of store finances and awareness of impact to business
Must be able to perform the following physical behaviors repetitively throughout a shift: standing walking handling reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder reaching below the waist pushing buttons bending stooping squatting crouching kneeling and pushing
Must be able to lift and carry up to 35 lbs
Excellent relationship building interpersonal and leadership skills
Ability to learn and utilize the stores technology
Basic Qualifications:
High School Diploma or GED equivalent
Leadership experience required leadership experience in a food service environment preferred
Flexible availability which may include all shifts weekends and holidays based on business needs
Ability to work 35 40 hours per week
Experience selecting training performance management of staff sales building labor allocation & scheduling managing expenses
Experienced in all areas of store operations including foodservice
Experience effectively implementing change and demonstrated results in
Serve Safe Certification
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication
Training
Ability to relocate as needed preferred
Wawa will provide reasonable accommodation to complete an application upon request consistent with applicable law. If you require an accommodation please contact our Associate Service Center at or.
Wawa Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal state and local laws we recruit hire promote and evaluate all applicants and Associates without regard to race color religion sex age national origin ancestry familial status marital status sexual orientation or preference gender identity or expression citizenship status disability veteran or military status genetic information domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Required Experience:
Director
Employment Type
Full-Time
