Call Center Operator
Call Center Operator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Current University of Arkansas System employees including student employees and graduate assistants need to log in to Workday via then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System twoyear institutions will also view open positions and apply within Workday by searching for Find Jobs for Students.
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Closing Date:
Type of Position:
Clinical Staff Medical Ancillary Support
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks available for benefits eligible positions only:
- Health: Medical Dental and Vision plans available for qualifying staff and family
- Holiday Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10 matched contribution from UAMS
- Basic Life Insurance up to $50000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting please contact Human Resources at .
Department:
OPS Campus Ops EO Hospital Operators
Departments Website:
Summary of Job Duties:
The Call Center Operator is responsible for answering and directing calls that serve the medical educational and research facilities of the UAMS Campus in a call center environment. The Call Center Operator will also provide afterhours answering service for all UAMS outpatient clinics. Will assist with online physician call schedule changes as necessary. UAMS Call Center Operator will be required to activate emergency codes within the hospital and campus as necessary. This position will develop skills and knowledge of UAMS services and provide community with access and directions to all areas of UAMS.
Qualifications:
Minimum Qualifications:
- High school diploma or GED equivalent plus two 2 years of customer service and administrative experience.
- Excellent customer service skills.
- Excellent verbal communication skills.
- Computer/basic keyboard skills telephone etiquette skills and general knowledge of office machines including printers.
- Ability to follow oral instructions read and write.
Preferred Qualifications:
- Call center experience.
- Knowledge in basic medical terminology.
Additional Information:
**Must be able to work a rotating schedule of days nights occasional midnights weekends and Holidays.**
**This position is considered Campus Critical staffing**
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact for any recruiting relatedquestions.
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Preemployment Screening Requirements:
Annual TB Screening Criminal Background Check
This position is subject to preemployment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential nondiscriminatory manner consistent with state and federal law.
Constant Physical Activity:
Feeling Hearing Sitting Talking
Frequent Physical Activity:
N/A
Occasional Physical Activity:
Crawling Crouching Kneeling Reaching Standing Stooping Walking
Benefits Eligible:
YesEmployment Type
Full-Time
