Technical Support Engineer
Technical Support Engineer
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Job Description
NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone video and in person meetings and communications from emails using the @ domain. If you have any concerns or questions about communications you have received please send them tomso our team members can review.
NetDocuments is the worlds #1 trusted cloudbased content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work exploring new things and recognizing every interaction matters.
NetDocuments provides rewarding career growth in an inclusive diverse environment where employees are encouraged to openly contribute creative ideas and innovation backed by supportive peers and leadership working together to achieve our goals as a unified team.
At our core we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customercentric approach and employee enablement has allowed us to enjoy many accolades including being named among the& 2024 list of Inc. Magazines 5000 FastestGrowing Private Companies in America.
Other recent awards include:
- Twotime winnerNational Top Workplaces
- Twotime winnerTop Workplace innovation
- Threetime winnerTop Workplace in the US by the Salt Lake Tribune
- Threetime winnerBest Companies to Work for by Utah Business magazine
- Threetime winner2022 Top Workplace WorkLife Flexibility
- Threetime winner2022 Top Workplace Compensation & Benefits
- 2024 Cultural Excellence
- 2024 Technology Industry
- 2023 Top Workplace Leadership
- 2023 Top Workplace Purpose & Values
- 2022 Top Workplace Employee Appreciation and Employee Well Being
NetDocuments is a hybrid remotefriendly workplace. Come join our team and work inspired each day!
About the opportunity:
NetDocuments is seeking aTechnical Support Engineer toprovide support interfacing primarily via web/email and phone with customers to resolve technical complications within the NetDocuments platform. The Technical Support Engineer will report to the Customer Support Manager. The ideal candidate will have experience and understand troubleshooting technical questions from B2B clients.
What your contributions will be:
- Troubleshoot technical problems and resolve issues for customers using the NetDocumentsplatform
- Quickly rampup on new releases enhancements and product functionality to ensure successful support forcustomers
- Manage and respond to incoming supporttickets
- Answer incoming customer phonecalls
- Interact with customers in the onlinecommunity
- Create internal and customerfacingknowledgebase
- Provides timely feedback to the appropriate crossfunctional teams regarding service failures and/or customerconcerns
- Assist in after hour oncall supportrotation
- Other duties asassigned
What you will bring to the team:
- Technical Capacity
- Customer/Client Focus
- Problem Solving/Analysis
- Communication Proficiency
- Organizational and Task Management Ability
What you will need for success:
- Associates orbachelors degree in Computer Scienceor IT related field or equivalent experience
- 2 years relevant experience in a technical specific role.
Ideally you will have:
- Experience with the following Systems: Windows 711 OSX SierraBig Sur OfficeIOS/Android Command Line/Terminal Registry Active Directory SQL Citrix REST API SAML Authentication
- Experience with the following Tools: Fiddler Wireshark Splunk
What you will receive:
- 90 healthcare premiums companycovered
- HSA company contribution
- 401K match at 4 with no vesting period
- Twice a year meritincreases
- Flexible time off typically 3 to 4 weeks a year not including the 9 paidholidays
- Authenticity and accountability from leadership
- Connection access and mentorship from exceptional leaders
- Growing company with opportunities for advancement
Compensation Transparency
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Equal Opportunity
NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs job requirements individual qualifications without regard to race color religion sex (including pregnancy) national origin age physical and mental disability marital status sexual orientation gender identity and/or expression military and veteran status or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success and we are committed to providing a work environment free of discrimination and harassment.
Employment Type
Full Time
