Operations Excellence Specialist

What we offer

• Excellent health benefits plan which includes medical vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid timeoff and paid holidays
• Paid parental leave
• Companypaid mental health benefit through Headspace
• 2 free onsite fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Operations Excellence Specialist provides business analysis services for the Operations Excellence Category Management Support and Headquarters Disaster Response Management (DRM) teams. The focus of this position is to work closely with cross functional departments to collect and analyze data related to franchise growth program and technology adoption and process improvement initiatives. Additionally this role will maintain an ongoing spreadsheet of projects to help leadership understand and resolve resource constraints and provide thought leadership and support to strategy development with the Strategic Operations Leadership team. The Operations Excellence Specialist will also assist in analyzing data to support larger projects including resource development and transfer to training platforms in partnership with the Franchise Learning and Development organization.

Major Duties and Responsibilities

• Provide data analysis as needed for projects in the Strategic Operations Department.
• Work with Strategic Operations directors/managers to create products needed to properly communicate growth initiatives both internally and externally.
• Develop and edit strategic presentations for senior leaders.
• Contribute to discussions that consist of business insight associated with strategic initiatives.
• Assist with implementation and evaluation of processes programs or business models after the analysis design and development phases are completed for a project.
• Organize and monitor department pages and resources within SERVPRONET.
• Develop tools needed to support broader strategic initiative launches such as mock Profit and Loss statements process flow diagrams etc.
• Support larger projects including training development and inputting material into KnowHow.
• Assist with the development of a Stages of Development model that incorporates all service lines and aligns with the growthready requirements as established by the SERVPRO Senior Leadership Team.

Required Qualification (Knowledge Skills and Abilities)

• Excellent written and oral communication skills
• Ability to intake process and synthesize data in a manner needed to support decision makers.
• Strong attention to detail to ensure accuracy and provide validation of results.
• Strong analytical skills and ability to identify appropriate analytical approaches depending on the business need.
• Intellectual curiosity along with excellent problemsolving skills to be able to disaggregate issues identify root causes and recommend solutions.
• Ability to execute/manage multiple projects simultaneously while balancing competing and changing priorities.
• Complex use of Microsoft Excel and Smart Sheets including pivot tables to analyze and communicate data.
• Advanced use of PowerPoint or other presentation software to visualize data in easytounderstand diagrams graphs etc.
• Experience with business intelligence tools is preferred.
• Experience with training programs such as KnowHow is a plus.

Education
Bachelors Degree required in Business Administration Management or the equivalent combination of education training and work experience.

Working Conditions
Fastpaced highpressure office environment.
Standard working hours based on a 40hour work week.
Additional working hours required as needed to complete assignments and projects on schedule.
Minimal travel as required for business needs.

About SERVPRO

For more than 50 years SERVPRO has been a trusted leader in fire and water cleanup and restoration services mold mitigation construction biohazard and pathogen remediation throughout the United States and Canada. Our 2200 individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique the things we share and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age race color religion gender sexual orientation national origin veteran or disability status.