Front Office Manager - Hilton Orlando Buena Vista Palace
Front Office Manager - Hilton Orlando Buena Vista Palace
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1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The beautiful family friendly Hilton Orlando Buena Vista Palace is seeking a Front Office Manager to lead their guest services team!
This role reports directly to The Director of Front Office and will oversee 34 Guest Service Agents and 12 Bellpersons per shift. This role will oversee the daily functions to ensure the shift runs smoothly. In this role you will work with the prearrival team to make sure everything is in order work with the Guest Service Agents in the check in process assist with any guest service recovery issues and assist the director with some scheduling and payroll duties.
The ideal candidate should possess front office leadership experience preferably within a large resortstyle property with a strong preference for Hilton experience. Essential qualifications include flexibility proficiency in OnQ and a demonstrated passion for hospitality.
Shift Pattern: Overnights 11pm8:30am open availability is required
The Benefits:*
We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:*
Access to your pay when you need it through DailyPay
Medical Insurance Coverage for you and your family
Mental Health Resources
BestinClass Paid Time Off (PTO)
Go Hilton travel discount program
Supportiveparental leave
Matching 401(k)
Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing
- Assist in the management of all Front Office operations to include but not limited to guest service and registration (checkin/checkout) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
- Assist in monitoring and developing team member performance to include but not limited to providing supervision conducting counseling and evaluations and delivering recognition and reward
- Recruit interview and train team members
- Assist in monitoring and assessing service and satisfaction trends evaluate and address issues and make improvements accordingly
- Oversee the VIP guest process including but not limited to reviewing VIP reservations and ensuring smooth checkin/checkout
- Assist with upselling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
Required Experience:
IC
Employment Type
Full-Time
